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Description
Quickly integrate all your marketplaces with accounts from Zendesk, Freshdesk, Help Scout, Gorgias, Re:amaze, or Zoho Desk in just a few minutes. As buyer messages come in, you’ll see order details conveniently displayed alongside. This allows you to respond efficiently from a single interface—it's incredibly straightforward. By utilizing robust features such as automated responses, tailored business rules, and specially designed filters, you can deliver customized support in significantly less time and with minimal effort. Consequently, even a small team can effectively assist a larger number of customers. By consolidating all your customer data in one central hub, you can greatly reduce your response times. With ChannelReply, you gain the necessary tools to resolve issues quickly, allowing you to focus more on driving sales! Additionally, this streamlined approach enhances customer satisfaction and boosts overall productivity.
Description
Comprehensive solutions, from catalog integrity and assortment to seller integration and more. You can gain real-time visibility down to the SKU-level into market share and build a strong reputation. With the right data, you can see the whole picture, predict trends, and streamline investment opportunities. Change is the only constant in eCommerce. Online brands and marketplaces need access to the present. Real-time data is the only way to keep up. Online shopping is now possible in an infinite number of ways. Online shopping is becoming more global. It is crucial to bring together one version of truth in order to be competitive. Cluster is a global network of smart, hardworking, and innovative people who strive to make online businesses successful and make better, more informed decisions. Cluster's mission is to help eCommerce businesses take advantage of digital point–of-sale data and normalized catalogue data for success.
API Access
Has API
API Access
Has API
Integrations
Amazon
Walmart
eBay
Alibaba Cloud
Decathlon Capital
Facebook Marketplace
Freshdesk
Google Shopping
Gorgias
Help Scout
Integrations
Amazon
Walmart
eBay
Alibaba Cloud
Decathlon Capital
Facebook Marketplace
Freshdesk
Google Shopping
Gorgias
Help Scout
Pricing Details
$31 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Threecolts
Founded
2021
Country
United Kingdom
Website
www.channelreply.com
Vendor Details
Company Name
Cluster
Country
United States
Website
datacluster.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Amazon Seller Tools
A/B Testing
Alerts / Notifications
Analytics / Reporting
Campaign Management
Competitor Analysis
Content Management / Optimization
Conversion / ROI Tracking
Customer Data Management
Email Marketing
Feedback Management
Inventory Management
Keyword Tracking / Research
Order Management
PPC Ads Management
Price Optimization
Rank Optimization
Refund Management
Review Management
Sales Tracking / Analysis
Shipping Management
Trend Analysis