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Average Ratings 162 Ratings

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Description

CareLineLive is an all-in-one cloud-based home care management platform established in 2014 by Josh Hough, the company’s Managing Director. It secured a majority growth investment from Accel-KKR in June 2025 which also brought in partner companies MOA Benchmarking and Health Metrics. The platform is used by home care and domiciliary care providers in seven countries, with a strong focus on the United Kingdom and Australia. CareLineLive supports hundreds of organisations that collectively deliver care to many thousands of people every day. CareLineLive offers an integrated suite of digital tools covering staff scheduling, electronic medication administration (eMAR), digital care planning, payroll processing and client billing. The system is delivered through three connected components - the Management Portal, the Carer Companion App and the Care Circle Portal. The software is built for organisations delivering home-based care, including domiciliary care agencies, supported living providers, local authorities and NHS trusts. CareLineLive holds ISO 27001 certification for information security and ISO 9001 for quality management. It is accredited to Cyber Essentials Plus and meets the requirements of the NHS Data Security Protection Toolkit. The company is registered as an NHS England Assured Supplier of Digital Social Care Records and listed on the UK Government G-Cloud 14 framework. CareLineLive aligns with Professional Record Standards Body requirements, including the About Me Standard and the Personalised Care and Support Plan Standard. CareLineLive uses Amazon Web Services (AWS) infrastructure with UK data centers for UK customers and Australian data centers for Australian customers to ensure data sovereignty. The platform maintains 99.997% uptime.

Description

Person Centred Software offers a Connected Care Platform, which provides a suite of integrated solutions that cover the entire ecosystem of care management within social care. Within the Connected Care Platform, you can use one solution on its own or multiple that connect, all through a single device. Each area focuses on a particular part of the care ecosystem and, when used together, provides a complete solution to improving outcomes for residents, improving the lives of care workers, and improving the overall efficiency, effectiveness, and compliance of a care setting. Solutions include Care Planning, Medication Management, Wellbeing & Activities and Care Home Operations. Person Centred Software's seamless integration philosophy also extends to solutions offered by our valued partners, which provide greater flexibility and the opportunity to connect all aspects of your care management. Its digital social care record system, mCare, is assured by NHS England; the PRSB accredits the organisation as a quality partner, and Person Centred Software is also certified with Cyber Essentials Plus, a secure solution to keeping your data safe, with infrastructure that exceeds GDPR's requirements.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Access Abacus
Access Mosaic
Barawave
CM
GP Connect
Hastee
Sage 50
Sage Payroll
Tempaid
Xero

Integrations

Access Abacus
Access Mosaic
Barawave
CM
GP Connect
Hastee
Sage 50
Sage Payroll
Tempaid
Xero

Pricing Details

£100 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CareLineLive

Founded

2014

Country

United Kingdom

Website

carelinelive.com

Vendor Details

Company Name

Person Centred Software

Founded

2013

Country

United Kingdom

Website

personcentredsoftware.com

Product Features

Home Care

CareLineLive is a comprehensive management platform tailored for home care agencies of all sizes aiming to provide safe, efficient, and person-centered care. This innovative solution replaces outdated paper methods and disjointed systems by integrating scheduling, care delivery, and compliance into one user-friendly platform. Care managers can efficiently create rotas, oversee visit management, track care in real-time, and keep precise records, ensuring complete visibility across their services. Care staff can utilize a straightforward mobile application to access their schedules, check in and out of appointments, document care notes and medications, and instantly share updates. This streamlines administrative tasks and enhances the continuity of care. Emphasizing usability, reliability, and exceptional customer support, CareLineLive enables agencies to minimize time spent on documentation, allowing them to focus more on the individuals they serve. Originally designed for the UK market, CareLineLive is also compliant with Australia's updated Aged Care Act and Support at Home guidelines.

Billing & Invoicing
Care Plan Management
Caregiver Management
Client Management
Field Communication
Insurance Management
Payroll Management
Scheduling
Visit Verification

Home Health Care

CareLineLive is an innovative platform for managing home health care, specifically crafted to assist care teams in providing exceptional services within clients' residences. This comprehensive system integrates visit coordination, care provision, clinical documentation, and compliance monitoring into a single secure solution, enabling providers to minimize administrative burdens and enhance supervision. Care managers can effectively organize teams, track visits in real-time, and ensure that precise records are maintained for each client. Care workers benefit from a user-friendly mobile application that allows them to view their schedules, document visit information, log medication details, and make observations right at the point of care. This functionality enhances accuracy and communication while significantly cutting down on paperwork. Designed with reliability and user-friendliness in mind, CareLineLive empowers home health care organizations to function more efficiently, with a strong emphasis on patient safety and care quality. Originally developed for the UK market, CareLineLive is also compliant with Australia’s recent Aged Care Act and Support at Home standards, while expanding its capabilities to meet NDIS requirements.

Billing & Invoicing
Charting
Electronic Signature
Employee Tracking
Medication Database
Patient Intake
Scheduling
Time / Task Reporting

Product Features

Home Health Care

Billing & Invoicing
Charting
Electronic Signature
Employee Tracking
Medication Database
Patient Intake
Scheduling
Time / Task Reporting

Alternatives

Alternatives

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QCS

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