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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Capitol serves as an advanced AI platform specifically crafted for high-stakes enterprises that are governed by regulations, enabling them to transform expert insights and confidential information into reliable solutions for crucial decisions. It ensures that all data remains secure within the organization's infrastructure while delivering results that are both traceable and auditable, ready for implementation in just moments rather than taking weeks. By leveraging sovereign agentic search and automated intelligence synthesis, Capitol effectively translates enterprise knowledge into actionable outcomes, offering an extensive range of customizable artifacts. Its research engine is meticulously designed to operate exclusively with the organization’s proprietary data, while the synthesis layer automatically generates comprehensive reports, briefs, and customized documents from both structured and unstructured information. Furthermore, it adeptly produces and condenses content in various formats, integrating internal and external resources to convert proprietary intelligence into valuable tools such as presentations, spreadsheets, software code, and audio files, thereby enhancing the organization's decision-making capabilities. Such features empower organizations to make informed choices rapidly and confidently, reinforcing their strategic advantage in the market.

Description

Synthesys, developed by Noetica, serves as a comprehensive orchestration and workflow solution for contact center agents, aiming to enhance productivity while minimizing resource expenditure. This platform provides a range of features including multi-channel support, visual call scripting, an integrated agent interface, management of campaigns, and effective CRM functionalities. Additionally, Synthesys is designed to be scalable, robust, and dependable, making it an ideal choice for diverse business needs. With its innovative tools, it empowers contact centers to optimize their operations and improve customer interactions efficiently.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Sedric AI

Integrations

Sedric AI

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Capitol

Founded

2021

Country

United States

Website

www.capitol.ai/

Vendor Details

Company Name

Noetica

Founded

1997

Country

United Kingdom

Website

www.noetica.com

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Alternatives

No Alternatives

Alternatives

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