Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
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BAND creates robust interaction frameworks designed for enterprise-level applications of distributed AI agents. The platform facilitates immediate, collaborative interactions among both agents and humans, incorporating a runtime control plane that upholds policies, defines authority limits, and ensures transparency across diverse systems.
Additionally, BAND empowers developers, engineering teams, and leaders of enterprise platforms who are managing multi-agent ecosystems spanning internal infrastructures, SaaS solutions, and environments shared with partners. This support enhances operational efficiency and fosters innovation within complex organizational structures.
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Amazon Q Developer
Amazon Q Developer is an advanced AI assistant built for professional developers, combining coding intelligence with deep AWS expertise. It’s designed to handle every stage of development—from writing and refactoring code to performing upgrades and automating documentation. Integrated with major IDEs and the AWS Management Console, it empowers developers to code faster and operate smarter using secure, context-aware assistance. Its agentic automation can autonomously implement features, test applications, and perform large-scale migrations like .NET to Linux or Java 8 to Java 17 in minutes. Developers can chat directly with Amazon Q inside Slack, Microsoft Teams, GitHub, and GitLab, where it provides architectural recommendations and incident resolution guidance. The tool also supports CLI autocompletions and AWS resource management to streamline workflows from the terminal to the cloud. Offering enterprise-grade access controls and IAM integration, it ensures that organizational data and permissions remain protected. Available on the AWS Free Tier, Amazon Q Developer enables up to 50 monthly AI interactions and 1,000 lines of code transformation at no cost, helping teams start building smarter right away.
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AWS Transform
AWS Transform is an innovative AI service offered by Amazon Web Services that facilitates the rapid modernization of outdated workloads, particularly those associated with .NET, mainframe systems, and VMware setups. Leveraging AWS's extensive experience in migration and modernization, this service utilizes specialized AI agents to perform a variety of tasks, including assessment, code analysis, dependency mapping, refactoring, decomposition, validation, and planning, all of which can occur simultaneously to enhance the efficiency of large-scale transformations. Teams from different disciplines can work together and oversee modernization projects from start to finish using a collaborative workspace and a natural-language chat interface. According to AWS, AWS Transform can accelerate the porting of .NET applications by up to four times, significantly hasten VMware configuration conversion, and shorten mainframe migration timelines from years to mere months. Furthermore, this service aims to lower costs associated with legacy licensing, infrastructure, and ongoing maintenance, making it a valuable tool for organizations looking to streamline their operations. Overall, AWS Transform appears to be a comprehensive solution that not only simplifies the modernization process but also enhances collaboration among teams.
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