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Description
Capacity, powered by artificial Intelligence, is the first Work Automation Platform in the world. It automates support for customers and employees.
Capacity AI continually learns from your organization and the interactions within your company to automate your helpdesk processes and decisions in real-time.
Key Benefits:
Reduce costs and increase revenue.
A new helpdesk allows you to easily move from tier-0 support to tier-1, reducing the time and money spent answering repetitive queries.
Employee engagement can be increased
Employees are overwhelmed by emails, phone calls and tickets. Give your team instant access to centralized knowledge so that your support team can concentrate on strategic goals or tasks that require higher-level thinking.
Customer satisfaction can be improved
Customers have many questions. Customers have many questions. Give them the experience they want with instant answers 24 hours a day.
Description
Many SaaS companies in their growth phase tend to create their customer support systems using various tools, such as a helpdesk for managing inquiries, an email service for sending campaigns, and a distinct knowledge repository. Each of these tools comes with its own pricing plan, data management, and user interface, leading to an expenditure of around $600 to $800 per month for a disjointed setup that lacks proper integration.
Respondo addresses this issue by providing a comprehensive solution that merges everything into one platform, featuring a unified inbox, AI-generated responses for incoming communications, outbound messaging through email, WhatsApp, Telegram, and in-app channels, along with a centralized knowledge base— all under a single product and pricing plan.
What sets Respondo apart from standard AI bots is the seamless collaboration between AI and human agents within the same workspace; when a conversation is transferred from a bot to a human, the agent retains complete context, eliminating the need for customers to reiterate their queries. Furthermore, the Copilot feature offers suggested draft replies directly within the inbox, streamlining the response process.
With AI capable of resolving over 70% of incoming requests independently, the remaining 30% are managed by agents who can respond three times faster with the assistance of AI recommendations. Additionally, Respondo offers unlimited seats on all plans, allowing teams to expand without incurring increased costs. This innovative approach not only improves efficiency but also enhances the overall customer experience.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Adobe Marketo Engage
Box
Bullhorn
Dimension Labs
Encompass
Gmail
Google Calendar
Google Drive
Google Maps
HubSpot Marketing Hub
Integrations
Adobe Marketo Engage
Box
Bullhorn
Dimension Labs
Encompass
Gmail
Google Calendar
Google Drive
Google Maps
HubSpot Marketing Hub
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$99/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Capacity
Founded
2017
Country
United States
Website
capacity.com
Vendor Details
Company Name
Respondo
Founded
2026
Country
United Arab Emirates
Website
respondo.ai/
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Workflow Management
Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration
Product Features
Alternatives
Alternatives
No Alternatives
