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support

Description

Don't let ideas slip by the cracks. Use a dedicated customer feedback tool to collect, analyze, and organize feedback. Find out which features are most popular, filter feedback by impact and segment, and clarify your use cases. Don't waste your time building the wrong things. Get feedback and feature requests based upon priority. Add them to your roadmap and integrate with project management tools such as Jira. When you release a feature, automatically follow up with people. Keep the feedback loop open. Communicate what your team is up to. Announce new features to engage people.

Description

Every product update that goes uncommunicated is a feature that users will never discover. Your team consistently delivers weekly enhancements—whether they are bug fixes, new functionalities, or performance improvements—but without notifying your users, these updates may as well be nonexistent. As a result, valuable features remain unnoticed, support inquiries accumulate for issues that have already been resolved, and users may leave, believing that the product has stagnated. ReleasePad offers a solution to this problem. It integrates seamlessly with your GitHub repository and leverages AI to analyze every change you implement, transforming them into straightforward, user-friendly release notes. There's no need for templates, writing, or adopting a new process; as you deploy code, ReleasePad narrates the story. You can review and make adjustments if desired, then publish your updates across multiple platforms simultaneously, including a dedicated changelog page for users to bookmark and an in-app widget that informs them of new features within the product. It is designed to accommodate disorganized repositories, varying commit messages, and the kind of chaotic history that is typical for real teams, eliminating the need for rigid formats. With ReleasePad, you can ensure that your users are always in the loop about the improvements being made, ultimately leading to a more engaged and informed user base.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

GitHub
5X
Asana
Beam AI
Chrome OS
ClickUp
Eververse
Google Analytics
HubSpot Customer Platform
Integrately
Integry
Intercom
Jira
Linear
Motileo
Nango
Okta
Segment
Workers by Delos
Zapier

Integrations

GitHub
5X
Asana
Beam AI
Chrome OS
ClickUp
Eververse
Google Analytics
HubSpot Customer Platform
Integrately
Integry
Intercom
Jira
Linear
Motileo
Nango
Okta
Segment
Workers by Delos
Zapier

Pricing Details

$0 per month
Canny offers 4 pricing plans:

FREE Plan - Get your feedback system up and running for free.

STARTER Plan - Perfect for small teams to get more out of their feedback. Free trial available.

GROWTH Plan - Grow your business by automating and integrating feedback. Free trial available.

BUSINESS Plan - Have more controls and customizations for your unique organization.
Free Trial
Free Version

Pricing Details

$35/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Canny

Founded

2015

Country

United States

Website

canny.io

Vendor Details

Company Name

ReleasePad

Founded

2022

Country

United States

Website

www.releasepad.io

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Product Roadmap

Collaboration
Content Import / Export
Diagramming
Drag & Drop
Feature Management
Milestone Tracking
Prioritization
Requirements Management
Workflow Management

Product Features

Alternatives

Alternatives

E-GEN Reviews

E-GEN

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