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Description
CallsAround operates as a round-the-clock AI answering service equipped with emergency dispatch capabilities tailored for home-service industries, including restoration, HVAC, plumbing, electrical, and cleaning sectors. It efficiently handles every call directed to your local number using a customizable AI receptionist that provides a natural interaction experience, qualifies potential leads, responds to frequently asked questions, takes messages, and checks availability on Google Calendar. In the case of genuine emergencies, the system bypasses message-taking and initiates a dispatch process: it alerts your designated on-call personnel in a specified order (up to ten contacts) while accommodating availability windows on Dispatch, recognizes answering machines to ensure voicemails aren't counted as answers, dispatches SMS notifications during each escalation step, and performs warm transfers with context about the caller. With carrier-level dead-man failover, calls will continue to route to your phone even if there are issues with the AI system. Each interaction is meticulously documented through recordings, transcripts, and a detailed escalation history. Additionally, it boasts seamless integrations with platforms such as Jobber, Housecall Pro, JobNimbus, PSA, and ServiceMonster, as well as compatibility with Zapier, API connections, and signed webhooks, ensuring a comprehensive and efficient service solution. This multifaceted approach not only enhances customer engagement but also streamlines operations for service businesses, helping them maintain high levels of service even during peak times or emergencies.
Description
Sameday is an innovative phone answering solution driven by AI, specifically designed for home service companies to ensure that every incoming call is addressed promptly. Available around the clock, Sameday's AI interacts with customers, arranges appointments, and shares information about the services offered, operating much like an exceptional sales agent. With an impressive 92% booking success rate over the phone, it serves businesses in 49 states. The platform easily integrates with multiple field service management tools such as ServiceTitan, Jobber, and Service Fusion, facilitating automated scheduling and seamless data updates. Furthermore, it can connect with current phone systems to improve responsiveness and enhance overall customer satisfaction. Utilizing cutting-edge natural language processing and machine learning technologies, Sameday discerns customer requirements, presents personalized solutions, and optimizes technician dispatch depending on their location, skill set, and availability. This level of automation not only streamlines operations but also significantly boosts customer engagement and loyalty.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Discord
Facebook
Facebook Messenger
FieldRoutes
Jobber
Service Fusion
ServiceTitan
Wix
easySales
Integrations
Discord
Facebook
Facebook Messenger
FieldRoutes
Jobber
Service Fusion
ServiceTitan
Wix
easySales
Pricing Details
$79/month
Free Trial
Free Version
Pricing Details
$449 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
TetraCore
Country
United States
Website
callsaround.com
Vendor Details
Company Name
Sameday
Founded
2021
Country
United States
Website
www.gosameday.com