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Description
CallsAround operates as a round-the-clock AI answering service equipped with emergency dispatch capabilities tailored for home-service industries, including restoration, HVAC, plumbing, electrical, and cleaning sectors. It efficiently handles every call directed to your local number using a customizable AI receptionist that provides a natural interaction experience, qualifies potential leads, responds to frequently asked questions, takes messages, and checks availability on Google Calendar. In the case of genuine emergencies, the system bypasses message-taking and initiates a dispatch process: it alerts your designated on-call personnel in a specified order (up to ten contacts) while accommodating availability windows on Dispatch, recognizes answering machines to ensure voicemails aren't counted as answers, dispatches SMS notifications during each escalation step, and performs warm transfers with context about the caller. With carrier-level dead-man failover, calls will continue to route to your phone even if there are issues with the AI system. Each interaction is meticulously documented through recordings, transcripts, and a detailed escalation history. Additionally, it boasts seamless integrations with platforms such as Jobber, Housecall Pro, JobNimbus, PSA, and ServiceMonster, as well as compatibility with Zapier, API connections, and signed webhooks, ensuring a comprehensive and efficient service solution. This multifaceted approach not only enhances customer engagement but also streamlines operations for service businesses, helping them maintain high levels of service even during peak times or emergencies.
Description
PhoneFlow provides an innovative AI-driven phone answering service tailored for small to medium-sized enterprises. This intelligent receptionist operates around the clock, effectively managing inbound calls by discerning the caller's intent, addressing inquiries using a comprehensive knowledge base, scheduling appointments, directing calls to the appropriate personnel, and recording essential lead information along with complete transcripts and call logs. The platform features a user-friendly visual drag-and-drop workflow builder, business hours management, a seamless hybrid AI-to-human transition, call queue management, and compatibility with various applications such as HubSpot, Jobber, Clio, Wix, and Microsoft 365. Additionally, telecom, VoIP, and Managed Service Provider (MSP) partners have the opportunity to resell PhoneFlow through an exclusive reseller portal designed for their use. With a pricing structure based on prepaid minutes at $0.25 per minute, every new account is granted an initial offering of 200 free minutes without the necessity of a credit card, making it an accessible option for businesses looking to enhance their communication capabilities. Overall, PhoneFlow stands out as a comprehensive solution to streamline business communications while ensuring customer satisfaction.
API Access
Has API
API Access
Has API
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Integrations
No details available.
Integrations
No details available.
Pricing Details
$79/month
Free Trial
Free Version
Pricing Details
$0.25/min prepaid (200 free mi
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
TetraCore
Country
United States
Website
callsaround.com
Vendor Details
Company Name
Electric Software
Country
United States
Website
www.myphoneflow.com
Product Features
Product Features
Alternatives
No Alternatives
