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Description
Take charge of your collections with Cogent, a comprehensive on-premise solution for debt collection and case management. The features of Cogent include a robust rules engine, seamless onboarding, effective document management, and efficient calendar management. With the rules engine, users benefit from a variety of predefined rules and criteria designed for thorough data evaluation and assessment. Cogent’s case management tools empower users to systematically handle case records and maintain important dates with ease. Our team of analysts consists of skilled professionals who can discern subtleties in conversation and emotional cues during every interaction. We ensure that call recordings are secured through multiple redundant pathways and have the capability to eliminate sensitive customer data as needed. Our processing and call grading times are among the best in the industry, all while upholding a commitment to quality and meticulous attention to detail. Callcap boasts a team of top-tier developers, allowing us to cater to unique project demands effectively. Furthermore, Callcap pioneered the concept of near real-time call monitoring, introducing a proprietary listening system that enhances oversight and responsiveness. This innovative approach not only elevates the efficiency of call assessments but also significantly improves customer interactions.
Description
Intelligent Recording offers an extensive selection of hardware and software solutions tailored to satisfy various call recording needs, ranging from simple systems to comprehensive setups that support call documentation and staff training. Whether it involves capturing conversations from analog lines, recording IP phones, managing SIP trunk lines, or handling PRI/BRI and digital station-side recordings, Intelligent Recording has a suitable option for any organization. Our offerings cater to both small businesses and large national enterprises that demand centralized data storage and analytical features. For smaller establishments, the Call Tracker series provides an easy-to-implement, cost-effective recording solution that simplifies the setup process. By seamlessly integrating our reliable Call Recording technology with your existing local network, we deliver a variety of standalone recorders that fulfill the performance and budgetary needs of even the tiniest businesses while ensuring top-notch functionality. This adaptability makes Intelligent Recording a versatile choice for companies of all sizes looking to enhance their communication processes.
API Access
Has API
API Access
Has API
Integrations
Blotout
Google Analytics
Meltano
Salesforce
TapClicks
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$199 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Callcap
Founded
2001
Country
United States
Website
www.callcap.com
Vendor Details
Company Name
Intelligent Recording
Founded
2003
Country
United Kingdom
Website
www.usbcallrecord.com/index.php#hide2
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
