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Description
Streamline your customer interactions by utilizing a unified multi-agent platform to engage and assist clients through WhatsApp, Facebook Messenger, Instagram Direct, and Telegram. By inviting your colleagues to join, you can enhance customer support across these popular messaging services using a single integrated solution. With Callbell, you have the ability to organize your team into specialized groups based on their roles, ensuring that customers receive timely assistance through automatic message routing. Leverage analytics to evaluate your team's effectiveness, develop optimal communication strategies, and maintain oversight of all exchanges between your business and its clientele. Collaborate seamlessly with your sales or support teams on conversations occurring across WhatsApp, Instagram Direct, Facebook Messenger, and Telegram, all from one central platform. Consolidate your customers' preferred messaging platforms into a single interface, ultimately enhancing response times with a system built for multi-agent efficiency. This approach not only fosters better communication but also strengthens customer relationships.
Description
EasyBusy Chats offers a sophisticated, omnichannel communication solution powered by AI that consolidates customer interactions within your CRM system. With this tool, you can oversee messaging across platforms such as WhatsApp, Telegram, Viber, Facebook Messenger, Instagram, and WebChat through a single, cohesive interface.
This eliminates the hassle of switching between apps and helps prevent potential lead losses. The platform integrates effortlessly with Odoo, Zoho CRM, the native EasyBusy CRM, and various REST APIs, ensuring that all interaction histories are securely stored in your system.
Noteworthy Features include:
• A Centralized Omnichannel Inbox: Effortlessly manage all six messaging platforms in a single, real-time interface.
• Extensive CRM and API Integration: Enjoy a straightforward setup for Odoo, Zoho CRM, EasyBusy CRM, or APIs.
• Advanced AI Capabilities: Benefit from 24/7 AI sales bots, AI-generated chat summaries, objection detection, and alerts for red flags.
• Complete Data Control: Retain 100% ownership of all customer conversation records within your company's database.
In addition, this solution not only streamlines communication but also enhances customer engagement, making your business more responsive and efficient.
API Access
Has API
API Access
Has API
Screenshots View All
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Pricing Details
$15 per month
Free Trial
Free Version
Pricing Details
$18.99 per package
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Callbell
Founded
2018
Country
France
Website
www.callbell.eu/en/
Vendor Details
Company Name
EasyBusy Chats
Founded
2024
Country
Ukraine
Website
easy-busy.chat/
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking