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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Streamline your customer interactions by utilizing a unified multi-agent platform to engage and assist clients through WhatsApp, Facebook Messenger, Instagram Direct, and Telegram. By inviting your colleagues to join, you can enhance customer support across these popular messaging services using a single integrated solution. With Callbell, you have the ability to organize your team into specialized groups based on their roles, ensuring that customers receive timely assistance through automatic message routing. Leverage analytics to evaluate your team's effectiveness, develop optimal communication strategies, and maintain oversight of all exchanges between your business and its clientele. Collaborate seamlessly with your sales or support teams on conversations occurring across WhatsApp, Instagram Direct, Facebook Messenger, and Telegram, all from one central platform. Consolidate your customers' preferred messaging platforms into a single interface, ultimately enhancing response times with a system built for multi-agent efficiency. This approach not only fosters better communication but also strengthens customer relationships.

Description

CheckForma is an innovative platform designed for managing mobile workforces through the Telegram messaging application. Businesses operating in areas such as retail, maintenance, sales, and billing utilize this tool to enhance their field operations. By merging chat-based interactions with robust enterprise capabilities, it simplifies workflows for field teams. The platform boasts sophisticated route planning features, which create optimal paths for field agents, and provides team tracking via a centralized map dashboard. Furthermore, agents can utilize custom digital forms to gather standardized information during inspections or site visits, all while remaining within the Telegram environment. Managers benefit from the ability to communicate with their teams using the intuitive chat interface they are accustomed to. The seamless integration with Telegram negates the necessity for additional applications, facilitating swift onboarding and dependable performance across various devices, even in less than ideal network conditions. This unique approach not only boosts efficiency but also enhances team collaboration in real-time.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Booked it Yes 
Facebook Yes 
Instagram Yes 
Telegram No 
WhatsApp Yes 

Integrations

Booked it No 
Facebook No 
Instagram No 
Telegram Yes 
WhatsApp No 

Pricing Details

$15 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$5/user/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Callbell

Founded

2018

Country

France

Website

www.callbell.eu/en/

Vendor Details

Company Name

CheckForma

Founded

2026

Website

www.checkforma.com

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking No 

Product Features

Field Service Management

Billing & Invoicing No 
Contact Database Yes 
Contract Management No 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature No 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field No 
Quotes / Estimates No 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

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