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Description
Utilize insights powered by AI from all your customer interactions across various platforms, including calls, chats, and meetings, to enhance business productivity. CallZen features a cutting-edge multilingual AI system that allows you to transcribe and summarize conversations in different language dialects. With CallZen, you can meticulously monitor every aspect of your customer interactions, whether they occur through calls, chats, or meetings. Keep a close eye on customer complaints, inquiries, and feedback, ensuring you capture every valuable piece of information. Customize your business metrics within CallZen to evaluate how your agents manage conversations with customers. This platform enables you to effectively track and analyze feedback from your most important clients. Moreover, it helps you pinpoint essential product recommendations and feature requests from your customers. You can oversee discussions between your clients and various stakeholders such as field partners, delivery personnel, relationship managers, vendors, and drivers. Establish your quality benchmarks once, eliminating the need for manual audits and call evaluations. With CallZen, you can assess the performance, strengths, and areas for improvement of each of your agents, ensuring continuous growth and efficiency in customer engagement. By leveraging these insights, you create a more responsive and customer-centric business model that can adapt to the evolving needs of your clientele.
Description
Enhance the overall dialogue to elevate customer satisfaction and boost agent efficiency through the integration of Conversational AI, Natural Language Processing (NLP), and Robotic Process Automation (RPA). An omnichannel, AI-powered intelligent virtual assistant (IVA) fosters customer interaction while promoting higher rates of self-service and automation across various platforms, including IVR, web, and mobile. The U-Self Serve feature effectively diverts routine inquiries from costly human agents by utilizing Conversational AI. Implement seamless and ongoing agent verification through voiceprints to enhance customer confidence and mitigate contact center fraud risks. Continuously track agent identification throughout the entirety of their shifts and provide real-time alerts to supervisors if any identification discrepancies arise. Employ AI-driven, real-time call transcription to facilitate in-call notifications, support, and automate the agent's after-call work (ACW) summaries and dispositions, leading to heightened agent productivity and a significant reduction in time dedicated to ACW tasks. This streamlined approach not only improves the accuracy of records but also fosters a more efficient and effective service environment.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
Behavioral Signals
Gmail
Google Cloud Platform
QEval
Slack
Integrations
Amazon Web Services (AWS)
Behavioral Signals
Gmail
Google Cloud Platform
QEval
Slack
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CallZen.AI
Website
callzen.ai/
Vendor Details
Company Name
Uniphore
Country
India
Website
www.uniphore.com
Product Features
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant