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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Call Sumo is a vital resource for businesses that rely on customer phone calls to enhance their customer acquisition and retention strategies. By integrating advanced Machine Learning with valuable Human Insights, we can easily pinpoint areas in marketing and customer engagement that require enhancement. The intricacies of business and marketing interactions can be daunting, but Call Sumo streamlines the optimization process by alerting the appropriate participant at the ideal moment—utilizing features like an Enhanced Caller ID for receptionists, SMS notifications for critical issues, and regular PDF reports for marketers and managers. This empowers them to make informed adjustments to their marketing and sales strategies, leading to improved business results. Call Sumo transforms your existing phone infrastructure with smart technology, regardless of its age. Our intelligent call tracking software offers insights that enable businesses to leverage marketing strategies commonly employed by Fortune 500 companies, ensuring you stay ahead of the competition while maximizing your outreach potential. In today's fast-paced business environment, having the right tools at your disposal is essential for success.

Description

Invoca offers businesses the technology, support, and reliability they can’t get anywhere else: • More relevant and actionable analytics: “We are getting more accurate and granular attribution all the way from web analytic data to call tracking data to the CRM in Salesforce.” - SVP of Marketing, Acadia Healthcare • Purpose-built and customizable AI: “The company is always on the cutting-edge of new technological developments, and their Signal AI technology is a true game changer.” - G2 Review • The most robust and easiest-to-implement integrations: “Invoca is an integral part of our tech stack that gives us the 360-degree view of the customer that allows us to deliver the experiences our customers want.” - VP Analytics, eHealth • Unmatched support: “The onboarding and customer success support is the best I've ever experienced with any platform in a marketing tech stack.” - G2 Review

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

CAKE Yes 
Google Ads Yes 
Google Analytics Yes 
HubSpot Marketing Hub Yes 
Salesforce Yes 
Adobe Acrobat No 
Adobe Analytics No 
Adobe Target No 
CA Flowdock Yes 
Connected Risk No 
Criteo No 
Five9 No 
FranConnect Yes 
Google Forms Yes 
Google Marketing Platform No 
HubSpot CRM No 
Instapage Yes 
Microsoft Advertising No 
Snapchat No 
SproutLoud No 

Integrations

CAKE Yes 
Google Ads Yes 
Google Analytics Yes 
HubSpot Marketing Hub Yes 
Salesforce Yes 
Adobe Acrobat Yes 
Adobe Analytics Yes 
Adobe Target Yes 
CA Flowdock No 
Connected Risk Yes 
Criteo Yes 
Five9 Yes 
FranConnect No 
Google Forms No 
Google Marketing Platform Yes 
HubSpot CRM Yes 
Instapage No 
Microsoft Advertising Yes 
Snapchat Yes 
SproutLoud Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Call Sumo

Founded

2016

Country

United States

Website

www.callsimplified.com

Vendor Details

Company Name

Invoca

Founded

2008

Country

United States

Website

www.invoca.com

Product Features

Call Tracking

CRM No 
Call Log No 
Call Recording No 
Call Routing No 
Caller Identification No 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

Product Features

Call Tracking

CRM Yes 
Call Log Yes 
Call Recording Yes 
Call Routing Yes 
Caller Identification Yes 
Campaign Management Yes 
Conversion Tracking Yes 
IVR / Voice Recognition Yes 
Keyword Tracking Yes 

Conversation Intelligence

AI Insights Yes 
Account Health Alerts No 
Call Analytics Yes 
Call Recording Yes 
Call Recording Cloud Storage No 
Call Snippets Yes 
Call Transcription Yes 
Call/Meeting Sharing No 
Sales Coaching Yes 
Topic Tags Yes 
Topic-Based Analytics Yes 
Video Conferencing Analytics No 
Win/Loss Analysis No 

Revenue Intelligence

Actionable Insights Yes 
Alerts / Notifications Yes 
CRM Interactions Yes 
Call Scoring Yes 
Conversation Intelligence Yes 
Dashboard Yes 
Email/Message Interactions No 
Market Intelligence No 
Phone Call Interactions Yes 
Pipeline Visibility No 
Sales Coaching Yes 
Video Call Interactions No 

Speech Analytics

Automatic Transcription Yes 
Call Center Management No 
Call Recording Yes 
Customer Experience Management Yes 
Data Security No 
Natural Language Processing Yes 
Predictive Analytics Yes 
Self-Service Search No 
Sentiment Analysis Yes 
Surveys & Feedback No 

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