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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Call Sumo is a vital resource for businesses that rely on customer phone calls to enhance their customer acquisition and retention strategies. By integrating advanced Machine Learning with valuable Human Insights, we can easily pinpoint areas in marketing and customer engagement that require enhancement. The intricacies of business and marketing interactions can be daunting, but Call Sumo streamlines the optimization process by alerting the appropriate participant at the ideal moment—utilizing features like an Enhanced Caller ID for receptionists, SMS notifications for critical issues, and regular PDF reports for marketers and managers. This empowers them to make informed adjustments to their marketing and sales strategies, leading to improved business results. Call Sumo transforms your existing phone infrastructure with smart technology, regardless of its age. Our intelligent call tracking software offers insights that enable businesses to leverage marketing strategies commonly employed by Fortune 500 companies, ensuring you stay ahead of the competition while maximizing your outreach potential. In today's fast-paced business environment, having the right tools at your disposal is essential for success.

Description

You can optimize customer's online journey just as you can for phone calls. Our Call Analytics solution allows you to make real-time improvements in your marketing campaigns. Our AI-enabled solution can analyze conversations, spot keywords, and categorize calls. To ensure that calls are answered by the right person, you need to manage call flows. Visually track call conversions across all marketing channels to increase ROI. Also, dive into detailed call metrics and call performance. You will receive instant email notifications whenever your business receives a call. You can customize our platform to match your branding so that your customers have a seamless experience. Unique phone numbers track and follow website visitors during their browsing sessions. You can pinpoint the drop-off point in the buyer's journey to improve the customer experience.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Acquisio Yes 
Google Ads Yes 
Salesforce Yes 
Adobe Advertising Cloud No 
Adobe Marketo Engage No 
Adobe Marketo Measure Yes 
AgencyAnalytics No 
CA Flowdock Yes 
CAKE Yes 
Facebook No 
FranConnect Yes 
Google Analytics Yes 
Google Analytics 360 No 
Google Forms Yes 
HubSpot Marketing Hub Yes 
Microsoft Advertising No 
Skai No 
Tableau No 
TapClicks No 
Zapier No 

Integrations

Acquisio Yes 
Google Ads Yes 
Salesforce Yes 
Adobe Advertising Cloud Yes 
Adobe Marketo Engage Yes 
Adobe Marketo Measure No 
AgencyAnalytics Yes 
CA Flowdock No 
CAKE No 
Facebook Yes 
FranConnect No 
Google Analytics No 
Google Analytics 360 Yes 
Google Forms No 
HubSpot Marketing Hub No 
Microsoft Advertising Yes 
Skai Yes 
Tableau Yes 
TapClicks Yes 
Zapier Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Call Sumo

Founded

2016

Country

United States

Website

www.callsimplified.com

Vendor Details

Company Name

Delacon

Founded

1996

Country

Australia

Website

www.delaconcorp.com

Product Features

Call Tracking

CRM No 
Call Log No 
Call Recording No 
Call Routing No 
Caller Identification No 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

Product Features

Call Tracking

CRM Yes 
Call Log No 
Call Recording Yes 
Call Routing Yes 
Caller Identification Yes 
Campaign Management Yes 
Conversion Tracking Yes 
IVR / Voice Recognition Yes 
Keyword Tracking Yes 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech No 
Voice Customization Yes 
Voice Mail Yes 

Speech Analytics

Automatic Transcription Yes 
Call Center Management Yes 
Call Recording Yes 
Customer Experience Management Yes 
Data Security Yes 
Natural Language Processing Yes 
Predictive Analytics Yes 
Self-Service Search Yes 
Sentiment Analysis Yes 
Surveys & Feedback Yes 

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