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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Call Citadel assists small plumbing and HVAC enterprises in managing missed customer calls effectively. Once configured, any unanswered calls are redirected from the business's current number, initiating a text dialogue with the caller that collects information regarding their needs, location, and urgency, which is then relayed to the business owner for a timely callback. The owner retains full control over how to respond and coordinate the necessary work, ensuring that customers can still reach the familiar business number. The initial setup process involves carrier registration and approval, typically spanning two to three weeks, though it may sometimes take longer. Businesses can enjoy a complimentary trial period of 30 days from the time they are verified and go live, without the need for a credit card to initiate the service. Should the business opt to continue after the trial, the monthly fee is $497. This innovative solution allows small businesses to enhance customer engagement and maintain their service standards seamlessly.

Description

Ringback automatically responds to missed calls by texting back your callers within moments, utilizing your business number and providing a link for online booking. When a customer reaches out and there’s no one available to answer, they receive a message from the exact number they called, reassuring them that their call was acknowledged and offering them the chance to schedule an appointment or respond rather than reaching out to another business. All replies are conveniently collected in a single web dashboard, allowing you to respond directly from your mobile device. The service sends tailored messages based on whether it's during or after business hours, manages opt-out requests for STOP and START seamlessly, never sends texts to your own numbers, and features an integrated online booking system complete with confirmations and reminders sent the day before. It operates as an app on the Android device already linked to your business line, ensuring that there’s no need for a new phone system or a change of number. For just $17 a month or $170 annually, you can enjoy a 7-day free trial without any setup costs, making it a hassle-free solution for managing missed calls efficiently. Additionally, this tool not only streamlines communication but also enhances customer engagement by facilitating easy booking and prompt responses.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

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Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$497 per month
Free Trial Yes 
Free Version No 

Pricing Details

$17/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Call Citadel

Founded

2026

Country

United States

Website

callcitadel.com

Vendor Details

Company Name

0xpi

Website

ringback.0xpi.com

Product Features

Lead Capture

Business Card / Badge Scanning No 
Dashboard No 
Data Extraction No 
Lead Distribution No 
Lead Notifications No 
Lead Nurturing No 
Lead Qualification No 
Lead Scoring No 
Online Forms No 

Product Features

Alternatives

Alternatives