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Description

Calix Cloud examines various forms of data, including network, system, device, and subscriber behaviors, to produce valuable insights presented via dashboards tailored for specific roles. These insights aid in identifying opportunities, streamlining decision-making processes, and enhancing the overall experience for subscribers. The platforms offered by Calix empower communication service providers to revolutionize their entire business operations. With our innovative intelligent software platforms and cloud-based analytics, Calix clients are equipped to reinvent and improve their business strategies, quickly launch new services at a pace akin to DevOps, and fully realize the potential of smart homes and businesses. This transformation can lead to increased efficiency and customer satisfaction across the board.

Description

You don't need to speak to the users in order to understand what they experienced (replays, behavior insights, etc.). End-2-end Transaction Insights (business, technology, etc). Poor user experience can be caused by issues with the interface design or technology. Germain UX identifies the root-cause and use cases of issues, down to user clicks and scenarios and technology (network requests, code, sql etc.). Ineffective business operations can be caused by a lack of training, poor organizational structure, and attrition. Germain UX identifies the main gaps and their root cause, in real-time, 24x7. Low conversion rates can be caused by a number of factors, including a crowded call center, a lack of expertise and difficulty finding information on a site. Germain UX can help identify actionable insights. A poor customer experience can be caused by a number of factors, including a product or service that is ineffective, lacked support, and difficult to find online material. Germain UX identifies these insights in real-time and 24x7.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Apache Solr
CDG Elements
CommVergence
Elasticsearch
Momentum Telecom
Oracle Application Testing Suite
Oracle Siebel CRM
PHP Fusion
Salesforce
Sonar
gaiia

Integrations

Apache Solr
CDG Elements
CommVergence
Elasticsearch
Momentum Telecom
Oracle Application Testing Suite
Oracle Siebel CRM
PHP Fusion
Salesforce
Sonar
gaiia

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$460 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Calix

Founded

1999

Country

United States

Website

www.calix.com

Vendor Details

Company Name

Germain UX

Founded

2012

Country

United States

Website

germainux.com

Product Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

Product Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

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