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support

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Description

Caliber is the world's leading stakeholder intelligence company, founded in 2016 and headquartered in Copenhagen. We operate across 50+ countries globally, running thousands of stakeholder interviews every day and translating that data into business action through AI-enabled, multi-source analysis and expert interpretation. Our clients include Airbus, ASML, AstraZeneca, BASF, Okta, ABB, and Novo Nordisk. Drawing on multiple data sources, stakeholder intelligence gives leading organizations a clearer understanding of the people who matter most to their business. It's always on, powered by AI, and grounded in real data, giving leaders the insight they need to make smarter decisions and protect their brand, reputation, and business with confidence. What makes Caliber different is combining proprietary data collection, AI-powered analysis, and expert interpretation in one place, so instead of just numbers, you get answers built for your business. Every stakeholder is monitored in real time, anywhere in the world. Perception data is integrated with the signals that actually move your business. And we help make sense of it all, so leadership can make faster, better-informed decisions. Caliber is built for C-suite executives across Corporate Affairs, Communications, Marketing, HR, Risk, and Investor Relations.

Description

ServiceTrac stands out as a premier provider of tools and resources aimed at assisting healthcare organizations in boosting occupancy rates through enhanced referral generation and reduced employee turnover. With a rich history spanning over 27 years and an impressive track record of more than 3.2 million completed surveys, they deliver a wide array of business solutions tailored to optimize healthcare operations. Their offerings encompass satisfaction research, marketing and customer engagement, compliance oversight, business intelligence services, and management of online reputation. A highlight of their services is the innovative reporting tool, Survey Admin, which empowers users to conduct in-depth analyses and derive actionable insights using intuitive filters. This user-friendly visual data representation simplifies result interpretation, thereby facilitating informed decision-making that enhances both patient care and stakeholder satisfaction. Catering to a broad spectrum of healthcare providers, ServiceTrac supports various sectors, including independent living, assisted living, skilled nursing, and low-income housing facilities, ensuring that all can benefit from their expertise. Their commitment to continuous improvement and client success has solidified their reputation as a trusted partner in the healthcare industry.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Bloomberg Yes 
Brandwatch Yes 
CisionOne Yes 
Eldermark No 
LSEG AlphaDesk Yes 
Meltwater Yes 
Onclusive Social Yes 
RepVault Yes 

Integrations

Bloomberg No 
Brandwatch No 
CisionOne No 
Eldermark Yes 
LSEG AlphaDesk No 
Meltwater No 
Onclusive Social No 
RepVault No 

Pricing Details

10,000 € annually
Caliber offers flexible, enterprise-grade pricing tailored to the size, complexity, and strategic needs of your organization. Whether you’re tracking a single market or running a global, multi-stakeholder program, you only pay for the intelligence you need — with unlimited dashboard access and real-time insights included.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Caliber

Founded

2018

Country

Denmark

Website

www.groupcaliber.com

Vendor Details

Company Name

ServiceTrac

Founded

1996

Country

United States

Website

servicetrac.com

Product Features

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis Yes 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Product Features

Assisted Living

Admissions Management No 
Billing & Invoicing No 
Building Maintenance No 
Care Planning No 
Event / Activities Planning No 
Incident Management No 
Marketing / Lead Management No 
Meal / Nutrition Management No 
Medical Records No 
Medication Tracking No 
New Resident Assessment No 
Resident Info Management No 
Scheduling No 
Staff Management No 
Work Order Management No 

Survey

Custom Survey URLs No 
Data Analysis Tools No 
Email Marketing No 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

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