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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Caast offers a cutting-edge digital animation solution designed to seamlessly integrate with your eCommerce platform. With just a single click, users can engage with an intuitive interface that enables them to view casts on both mobile devices and desktop computers. During live broadcasts, participants can pose their inquiries directly, with their questions being automatically highlighted or moderated for clarity. Furthermore, they have the ability to revisit reruns, easily finding responses to their previous questions. By clicking on a specific question, users are directed straight to the corresponding moment in the show. This fully customizable widget enhances the overall customer experience, making interactions more efficient and engaging. Additionally, the integration of such a feature not only boosts user satisfaction but also encourages further exploration of your offerings.

Description

A sophisticated Knowledge Base designed to assist both your customers and agents is at your disposal. This system supports your LiveChat agents while simultaneously aiding website visitors. The Internal Widget allows seamless access to your team's expertise directly within the LiveChat application. For customers seeking self-service options, the public Help Center is available 24/7 on your website. Enhance your support capabilities with a tailored, mobile-responsive Help Center where clients can discover solutions independently. Our AI technology will streamline customer interactions by recommending pertinent articles during chats. It’s as simple as clicking to include useful information. You can create a public Help Center in just minutes, empowering customers to find answers to frequently asked questions across any device. By integrating with LiveChat, agents can access valuable resources while engaging with customers. We will recommend articles based on the inquiries made by customers, facilitating quicker resolutions. Additionally, you can address content gaps and refine your articles by incorporating feedback from your customers. Plus, Google Analytics is included for tracking performance. This combination of features not only enhances customer support but also drives efficiency across your communication channels.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

LiveChat
Magento
Mirakl
PrestaShop
Salesforce
Shopify
WooCommerce
WordPress

Integrations

LiveChat
Magento
Mirakl
PrestaShop
Salesforce
Shopify
WooCommerce
WordPress

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$39 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Caast

Website

en.caast.tv/

Vendor Details

Company Name

LiveChat Software

Founded

2002

Country

United States

Website

knowledgebase.ai

Product Features

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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