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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Caast offers a cutting-edge digital animation solution designed to seamlessly integrate with your eCommerce platform. With just a single click, users can engage with an intuitive interface that enables them to view casts on both mobile devices and desktop computers. During live broadcasts, participants can pose their inquiries directly, with their questions being automatically highlighted or moderated for clarity. Furthermore, they have the ability to revisit reruns, easily finding responses to their previous questions. By clicking on a specific question, users are directed straight to the corresponding moment in the show. This fully customizable widget enhances the overall customer experience, making interactions more efficient and engaging. Additionally, the integration of such a feature not only boosts user satisfaction but also encourages further exploration of your offerings.

Description

A sophisticated Knowledge Base designed to assist both your customers and agents is at your disposal. This system supports your LiveChat agents while simultaneously aiding website visitors. The Internal Widget allows seamless access to your team's expertise directly within the LiveChat application. For customers seeking self-service options, the public Help Center is available 24/7 on your website. Enhance your support capabilities with a tailored, mobile-responsive Help Center where clients can discover solutions independently. Our AI technology will streamline customer interactions by recommending pertinent articles during chats. It’s as simple as clicking to include useful information. You can create a public Help Center in just minutes, empowering customers to find answers to frequently asked questions across any device. By integrating with LiveChat, agents can access valuable resources while engaging with customers. We will recommend articles based on the inquiries made by customers, facilitating quicker resolutions. Additionally, you can address content gaps and refine your articles by incorporating feedback from your customers. Plus, Google Analytics is included for tracking performance. This combination of features not only enhances customer support but also drives efficiency across your communication channels.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

LiveChat No 
Magento Yes 
Mirakl Yes 
PrestaShop Yes 
Salesforce Yes 
Shopify Yes 
WooCommerce Yes 
WordPress Yes 

Integrations

LiveChat Yes 
Magento No 
Mirakl No 
PrestaShop No 
Salesforce No 
Shopify No 
WooCommerce No 
WordPress No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$39 per month
Unlimited users
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Caast

Website

en.caast.tv/

Vendor Details

Company Name

LiveChat Software

Founded

2002

Country

United States

Website

knowledgebase.ai

Product Features

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

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