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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Consider how customer satisfaction and the ability to serve could drastically improve if your service staff were equipped with a rapid, intelligent, and cohesive service application to efficiently carry out essential tasks while on the move. CX FSM offers a robust field service management solution with user-friendly interfaces tailored for both dispatchers and technicians, ensuring that your service personnel receive the pertinent information from various data sources precisely when needed, accessible on any device. Designed specifically for enterprise-level field service and customer service teams, the CX FSM Web and Mobile Apps aim to provide immediate benefits by leveraging real-time insights and analytics, empowering teams to make informed decisions and take decisive actions during critical service operations, ultimately leading to enhanced customer satisfaction and loyalty. By integrating such technology, organizations can not only streamline their processes but also foster a more responsive and agile service environment.

Description

GeoTask is an advanced Field Service Management (FSM) platform designed to enhance field operations through automated scheduling and dispatching. The web application equips dispatchers and logistics personnel with comprehensive control over field assignments, enabling both automatic and manual task allocation based on various criteria such as availability, skills, geographic location, deadlines, and other measurable factors; it also provides real-time visualization of worker locations, task progress, and notifications, while offering additional features for managing warehouse inventory, customer communications, subcontractors, self-service portals, and analytical reporting. Fieldworkers benefit from mobile access to current task lists complete with detailed job information, the ability to attach photos, fill out forms, track events throughout the task lifecycle, and update statuses instantaneously, which enhances coordination with dispatchers. By utilizing Google Maps, GeoTask optimizes route planning and live navigation, resulting in a remarkable reduction in planning time by up to 80%, an increase in completed tasks by 40%, and a significant decrease in travel and overtime expenses by 30%. Furthermore, this integration of technology not only boosts efficiency but also allows organizations to deliver better service to their customers.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Google Maps

Integrations

Google Maps

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

MobileForce Software

Founded

2011

Country

United States

Website

www.mobileforcesoftware.com

Vendor Details

Company Name

Globema

Founded

1997

Country

Poland

Website

geotask.globema.com

Product Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Product Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

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