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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

CWILL is an all-in-one customer retention and post-purchase growth platform built specifically for Shopify and Shopify Plus brands. Formerly known as Channelwill, the company has evolved into a unified ecosystem offering ParcelWILL, TrustWILL, and other retention-focused tools under one brand. The platform helps ecommerce merchants reduce support workload by minimizing “Where is my order?” inquiries through real-time tracking updates. Flexible returns and exchange options turn potential lost revenue into retained sales, while shipping protection safeguards margins and customer trust. CWILL also powers loyalty and referral programs that increase repeat purchases and strengthen long-term engagement. AI-driven features such as post-purchase upsells, review summaries, and assisted support create hyper-personalized shopping journeys. Merchants can automate review collection and leverage user-generated content to increase purchase confidence. With proven metrics like higher customer lifetime value and reduced customer acquisition costs, CWILL delivers measurable ROI. The platform integrates seamlessly into Shopify stores and meets Shopify’s highest performance standards. Backed by 24/7 global support, CWILL empowers ecommerce brands to build stronger customer relationships and sustainable growth.

Description

Transform your care and repair services into a seamless and lucrative endeavor. Enhance customer interaction, and observe a positive impact on your profits. Prolong integrates smoothly with your current systems, offering a rapid setup and immediate benefits. Experience a measurable ROI in after-sales, provide a cutting-edge post-purchase journey, and improve product sustainability. Recognized by leading brands, Prolong excels in enhancing business value and fostering customer loyalty. Maintenance services can increase the average purchase value by as much as 15%. Take significant strides toward a circular economy by prolonging product life while elevating your corporate social responsibility outcomes. Strengthen customer retention and enhance loyalty by refining the post-purchase experience. Your products will enjoy longer lifespans, resulting in less waste and greater value for both you and your customers. By extending the longevity of each product and minimizing waste, you can further solidify your brand's pledge to sustainability, signaling a transformative shift in customer trust and loyalty. Ultimately, Prolong empowers businesses to not only thrive but also contribute positively to the environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ChatWILL Yes 
Facebook Yes 
Gmail Yes 
Google Ads Yes 
Instagram Yes 
Klaviyo Yes 
Mailchimp Yes 
ParcelWILL Yes 
PayPal Yes 
Pinterest Yes 
SEOWILL Yes 
SendWILL Yes 
Shop Pay Yes 
Shopify Plus Yes 
TikTok Yes 
TrustWILL Yes 
WhatsApp Yes 
WooCommerce Yes 
Yotpo Yes 
Zendesk Yes 

Integrations

ChatWILL No 
Facebook No 
Gmail No 
Google Ads No 
Instagram No 
Klaviyo No 
Mailchimp No 
ParcelWILL No 
PayPal No 
Pinterest No 
SEOWILL No 
SendWILL No 
Shop Pay No 
Shopify Plus No 
TikTok No 
TrustWILL No 
WhatsApp No 
WooCommerce No 
Yotpo No 
Zendesk No 

Pricing Details

$9.99 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CWILL

Founded

2014

Country

United States

Website

www.cwill.com

Vendor Details

Company Name

Prolong

Founded

2023

Country

France

Website

prolong.io

Product Features

Product Features

Alternatives

Alternatives

Rewardz Reviews

Rewardz

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