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features
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support

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Description

CWILL is an all-in-one customer retention and post-purchase growth platform built specifically for Shopify and Shopify Plus brands. Formerly known as Channelwill, the company has evolved into a unified ecosystem offering ParcelWILL, TrustWILL, and other retention-focused tools under one brand. The platform helps ecommerce merchants reduce support workload by minimizing “Where is my order?” inquiries through real-time tracking updates. Flexible returns and exchange options turn potential lost revenue into retained sales, while shipping protection safeguards margins and customer trust. CWILL also powers loyalty and referral programs that increase repeat purchases and strengthen long-term engagement. AI-driven features such as post-purchase upsells, review summaries, and assisted support create hyper-personalized shopping journeys. Merchants can automate review collection and leverage user-generated content to increase purchase confidence. With proven metrics like higher customer lifetime value and reduced customer acquisition costs, CWILL delivers measurable ROI. The platform integrates seamlessly into Shopify stores and meets Shopify’s highest performance standards. Backed by 24/7 global support, CWILL empowers ecommerce brands to build stronger customer relationships and sustainable growth.

Description

The 'D2C Operating System' designed specifically for Indian D2C Ecommerce Brands serves as a comprehensive solution that allows these brands to manage all their operations seamlessly from a unified platform. This system includes a variety of essential features such as Automated Return Management, a streamlined Checkout System, an RTO Management Suite, an Omnichannel CRM, a dedicated WhatsApp Business Suite, efficient Logistics Management, an integrated Journey/Marketing Solution, and AI-driven Automations. By consolidating these tools, brands can enhance their operational efficiency and improve customer engagement, ultimately fostering growth in the competitive ecommerce landscape. With the ability to access all these functionalities in one place, D2C brands can focus more on innovation and customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ChatWILL
Facebook
Gmail
Google Ads
Instagram
Klaviyo
Mailchimp
PayPal
Pinterest
SEOWILL
SendWILL
Shop Pay
Shopify
Shopify Plus
TikTok
TrustWILL
WhatsApp
WooCommerce
Yotpo
Zendesk

Integrations

ChatWILL
Facebook
Gmail
Google Ads
Instagram
Klaviyo
Mailchimp
PayPal
Pinterest
SEOWILL
SendWILL
Shop Pay
Shopify
Shopify Plus
TikTok
TrustWILL
WhatsApp
WooCommerce
Yotpo
Zendesk

Pricing Details

$9.99 per month
Free Trial
Free Version

Pricing Details

₹45,000/month/brand
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CWILL

Founded

2014

Country

United States

Website

www.cwill.com

Vendor Details

Company Name

Pragma (formerly Logisy)

Founded

2020

Country

India

Website

www.bepragma.ai/

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Product Features

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