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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

CWILL is an all-in-one customer retention and post-purchase growth platform built specifically for Shopify and Shopify Plus brands. Formerly known as Channelwill, the company has evolved into a unified ecosystem offering ParcelWILL, TrustWILL, and other retention-focused tools under one brand. The platform helps ecommerce merchants reduce support workload by minimizing “Where is my order?” inquiries through real-time tracking updates. Flexible returns and exchange options turn potential lost revenue into retained sales, while shipping protection safeguards margins and customer trust. CWILL also powers loyalty and referral programs that increase repeat purchases and strengthen long-term engagement. AI-driven features such as post-purchase upsells, review summaries, and assisted support create hyper-personalized shopping journeys. Merchants can automate review collection and leverage user-generated content to increase purchase confidence. With proven metrics like higher customer lifetime value and reduced customer acquisition costs, CWILL delivers measurable ROI. The platform integrates seamlessly into Shopify stores and meets Shopify’s highest performance standards. Backed by 24/7 global support, CWILL empowers ecommerce brands to build stronger customer relationships and sustainable growth.

Description

POinbox is a specialized app designed for Shopify retailers focused on wholesale and B2B transactions, enabling them to efficiently process customer purchase orders received via email or file uploads. This application is capable of interpreting various formats including PDFs, Excel files, CSVs, Word documents, as well as images and scanned documents, subsequently generating a draft order in Shopify for staff assessment. It facilitates the identification of buyers by linking them to existing Shopify customers, B2B accounts, and their respective locations, while also aligning order items with products listed in the catalog, incorporating customer-specific item identifiers when applicable. By default, the drafts utilize the pricing from the Shopify catalog and highlight any discrepancies with the original purchase orders for further consideration. Any lines that present ambiguous matches are flagged for staff resolution prior to the draft’s finalization, and the corresponding purchase order number is documented within Shopify’s designated field. Once the draft receives approval, the Shopify platform takes over to manage payment processing, invoicing, and order fulfillment. It is important to note that POinbox is specifically tailored for transforming customer-generated purchase orders into draft sales orders, rather than functioning as a tool for supplier purchase orders, an EDI system, or a wholesale ordering portal. This ensures a streamlined approach to handling B2B transactions while maintaining clarity throughout the process.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Shopify Yes 
ChatWILL Yes 
Facebook Yes 
Gmail Yes 
Google Ads Yes 
Instagram Yes 
Klaviyo Yes 
Mailchimp Yes 
ParcelWILL Yes 
PayPal Yes 
Pinterest Yes 
SendWILL Yes 
Shop Pay Yes 
Shopify Plus Yes 
TikTok Yes 
TrustWILL Yes 
WhatsApp Yes 
WooCommerce Yes 
Yotpo Yes 
Zendesk Yes 

Integrations

Shopify Yes 
ChatWILL No 
Facebook No 
Gmail No 
Google Ads No 
Instagram No 
Klaviyo No 
Mailchimp No 
ParcelWILL No 
PayPal No 
Pinterest No 
SendWILL No 
Shop Pay No 
Shopify Plus No 
TikTok No 
TrustWILL No 
WhatsApp No 
WooCommerce No 
Yotpo No 
Zendesk No 

Pricing Details

$9.99 per month
Free Trial No 
Free Version No 

Pricing Details

$29/month
Free: 5 successful drafts lifetime. Starter: $29/month for 40 drafts/month. Growth: $79/month for 120 drafts/month. Enterprise: custom pricing and draft quotas. Prices are billed in USD.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

CWILL

Founded

2014

Country

United States

Website

www.cwill.com

Vendor Details

Company Name

RippleStep

Founded

2025

Country

India

Website

ripplestep.com/products/poinbox/

Product Features

Product Features

Order Entry

Back Order Management No 
Customer Database No 
Inventory Management No 
Order Fulfillment No 
Order Management No 
Real Time Order Entry No 
Remote Order Entry No 
Shipping Management No 
Warehouse Management No 

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