Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CWILL is an all-in-one customer retention and post-purchase growth platform built specifically for Shopify and Shopify Plus brands. Formerly known as Channelwill, the company has evolved into a unified ecosystem offering ParcelWILL, TrustWILL, and other retention-focused tools under one brand. The platform helps ecommerce merchants reduce support workload by minimizing “Where is my order?” inquiries through real-time tracking updates. Flexible returns and exchange options turn potential lost revenue into retained sales, while shipping protection safeguards margins and customer trust. CWILL also powers loyalty and referral programs that increase repeat purchases and strengthen long-term engagement. AI-driven features such as post-purchase upsells, review summaries, and assisted support create hyper-personalized shopping journeys. Merchants can automate review collection and leverage user-generated content to increase purchase confidence. With proven metrics like higher customer lifetime value and reduced customer acquisition costs, CWILL delivers measurable ROI. The platform integrates seamlessly into Shopify stores and meets Shopify’s highest performance standards. Backed by 24/7 global support, CWILL empowers ecommerce brands to build stronger customer relationships and sustainable growth.
Description
POinbox is a specialized app designed for Shopify retailers focused on wholesale and B2B transactions, enabling them to efficiently process customer purchase orders received via email or file uploads. This application is capable of interpreting various formats including PDFs, Excel files, CSVs, Word documents, as well as images and scanned documents, subsequently generating a draft order in Shopify for staff assessment. It facilitates the identification of buyers by linking them to existing Shopify customers, B2B accounts, and their respective locations, while also aligning order items with products listed in the catalog, incorporating customer-specific item identifiers when applicable. By default, the drafts utilize the pricing from the Shopify catalog and highlight any discrepancies with the original purchase orders for further consideration. Any lines that present ambiguous matches are flagged for staff resolution prior to the draft’s finalization, and the corresponding purchase order number is documented within Shopify’s designated field. Once the draft receives approval, the Shopify platform takes over to manage payment processing, invoicing, and order fulfillment. It is important to note that POinbox is specifically tailored for transforming customer-generated purchase orders into draft sales orders, rather than functioning as a tool for supplier purchase orders, an EDI system, or a wholesale ordering portal. This ensures a streamlined approach to handling B2B transactions while maintaining clarity throughout the process.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Shopify
Yes
ChatWILL
Yes
Facebook
Yes
Gmail
Yes
Google Ads
Yes
Instagram
Yes
Klaviyo
Yes
Mailchimp
Yes
ParcelWILL
Yes
PayPal
Yes
Integrations
Shopify
Yes
ChatWILL
No
Facebook
No
Gmail
No
Google Ads
No
Instagram
No
Klaviyo
No
Mailchimp
No
ParcelWILL
No
PayPal
No
Pricing Details
$9.99 per month
Free Trial
No
Free Version
No
Pricing Details
$29/month
Free: 5 successful drafts lifetime. Starter: $29/month for 40 drafts/month. Growth: $79/month for 120 drafts/month. Enterprise: custom pricing and draft quotas. Prices are billed in USD.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
CWILL
Founded
2014
Country
United States
Website
www.cwill.com
Vendor Details
Company Name
RippleStep
Founded
2025
Country
India
Website
ripplestep.com/products/poinbox/
Product Features
Product Features
Order Entry
Back Order Management
No
Customer Database
No
Inventory Management
No
Order Fulfillment
No
Order Management
No
Real Time Order Entry
No
Remote Order Entry
No
Shipping Management
No
Warehouse Management
No