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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Explore tools like Trello, Slack, Google Drive, GitHub, and JIRA, which are essential for digital companies focusing on data exploration and GDPR compliance. Save valuable time daily by effortlessly locating that important email, JIRA ticket, or Slack conversation. With your busy schedule, remembering where that vital piece of information is stored can be a challenge, whether it’s in a JIRA issue, a Slack message, or an email. Fortunately, you no longer need to worry about this; receive instant notifications via Slack whenever your project, name, or any keyword you choose is mentioned across any of your connected platforms. ctx ensures that it continuously remains updated to provide you with the latest data by alerting you whenever changes occur in your sources, thus granting a reliable and timely perspective on your information. Utilizing sophisticated search methods, you can delve deep into your data to filter by parameters like date and type, as well as navigate through search results seamlessly. Moreover, you can invite your team to join, and we will handle the onboarding process so they can access and search through the same data as you do, fostering better collaboration and efficiency. This way, your entire team stays on the same page, allowing for smoother communication and project management.

Description

Risotto is an innovative platform powered by AI that serves as an IT help desk, specifically tailored to enhance IT service management within the Slack environment. This solution empowers organizations to alleviate the burden on IT staff, boost service efficiency, and ensure compliance, all while functioning seamlessly in Slack. By integrating with popular tools such as Slack, Jira, and Okta, Risotto effectively removes the delays associated with traditional IT and HR support requests. It carefully monitors software access requests and autonomously resolves tickets, while also providing escalation to team members with relevant information for cases that require human intervention. Additionally, Risotto aids users in troubleshooting issues it has previously encountered by guiding them through a step-by-step resolution process. Consequently, IT and HR teams are liberated to concentrate on more strategic initiatives. Offering a superior, faster, and more secure support experience, Risotto caters to the needs of organizations of all sizes and ensures efficiency across the board. Ultimately, Risotto not only transforms IT support but also empowers employees to resolve issues independently.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Confluence
Google Drive
Jira
Slack
Freshservice
GitHub
Gmail
Google Workspace
Microsoft 365
Notion
Okta
Trello
Zendesk

Integrations

Confluence
Google Drive
Jira
Slack
Freshservice
GitHub
Gmail
Google Workspace
Microsoft 365
Notion
Okta
Trello
Zendesk

Pricing Details

£20 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cohesive Technology

Country

United Kingdom

Website

getctx.io

Vendor Details

Company Name

Risotto

Country

United States

Website

tryrisotto.com

Product Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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