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features
design
support

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Write a Review

Description

CSE Service Manager serves as a versatile school asset management system, coupled with an advanced help desk and remote monitoring software solution. This comprehensive tool consists of three interrelated core components designed to assist educational institutions in enhancing not only their IT operations but also the overall efficiency of various school systems and assets. Being entirely cloud-based, CSE Service Manager ensures that its features can be accessed anytime and anywhere, regardless of whether users are on school premises or working remotely. Additionally, its web-based nature allows compatibility with any device equipped with a web browser. The system is versatile enough to cater to both individual schools and multi-academy trusts (MATs), making it a valuable asset for a range of educational environments. By integrating these functionalities, CSE Service Manager streamlines processes and improves overall productivity in schools.

Description

IncidentIQ is committed to supporting teaching, learning and asset management by transforming technology support, asset administration and services delivery to meet today's needs of K-12 schools. IncidentIQ is digitizing service delivery in K-12 schools to empower teachers, students, and support staff. IncidentIQ is revolutionizing how school districts offer and manage services, from help desk ticketing to IT asset management and maintenance work orders. Get learning devices into students' hands quickly. You can quickly check out devices. You can track previous ownership and storage location. Asset management tools for enterprises, designed to handle the complexity of today's K-12 technology. Asset management software allows you to keep track of important asset information in real time. This software reduces administrative costs, streamlines the service management process, and gives you greater visibility into asset usage.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

BeyondTrust Endpoint Privilege Management No 
Blackbaud SIS No 
Chrome Remote Desktop No 
Evernote No 
FileWave No 
Formative No 
Google Chrome No 
Gradelink SIS No 
Infinite Campus No 
LearnZillion No 
LogMeIn Rescue No 
Microsoft 365 No 
Microsoft Azure No 
Nearpod No 
ProgressBook Suite No 
Quizlet No 
Skyward No 
TeamViewer No 
Turnitin No 

Integrations

BeyondTrust Endpoint Privilege Management Yes 
Blackbaud SIS Yes 
Chrome Remote Desktop Yes 
Evernote Yes 
FileWave Yes 
Formative Yes 
Google Chrome Yes 
Gradelink SIS Yes 
Infinite Campus Yes 
LearnZillion Yes 
LogMeIn Rescue Yes 
Microsoft 365 Yes 
Microsoft Azure Yes 
Nearpod Yes 
ProgressBook Suite Yes 
Quizlet Yes 
Skyward Yes 
TeamViewer Yes 
Turnitin Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Pricing based on district student enrollment
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

CSE Education Systems

Founded

1995

Country

United Kingdom

Website

cse-net.co.uk/products/cse-service-manager/

Vendor Details

Company Name

Incident IQ

Country

United States

Website

www.incidentiq.com

Product Features

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

Product Features

Asset Tracking

Activity Tracking Yes 
Audit Trails Yes 
Barcoding / RFID Yes 
Checkout / Check-In Yes 
Depreciation Tracking No 
Disposal Tracking No 
Inventory Management Yes 
Location Tracking Yes 
QR Codes Yes 
Reservations No 
Service History Yes 

CMMS

Asset Tracking Yes 
Calibration Management No 
Inventory Control Yes 
Key & Lock Management No 
Mobile Access Yes 
Preventive Maintenance Yes 
Purchasing No 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Inventory Management

Alerts/Notifications Yes 
Barcoding / RFID Yes 
Forecasting No 
Inventory Optimization No 
Kitting No 
Manufacturing Inventory Management No 
Mobile Access Yes 
Multi-Channel Management No 
Product Identification Yes 
Reorder Management No 
Reporting/Analytics Yes 
Retail Inventory Management No 
Supplier Management No 
Warehouse Management No 

K-12

Attendance Tracking No 
Classroom Management No 
Communication Management No 
Curriculum Management No 
Enrollment Management No 
Financial Management No 
Parent Portal No 
Progress Reports No 
Skill Testing No 
Student Information / Records No 

School Management

Bookstore Management No 
Cafeteria Management No 
Curriculum Management No 
Facility Management Yes 
Financial Management No 
Higher Education No 
Housing Management No 
Independent / Private Yes 
K-12 Yes 
Library Management No 
Online Calendar No 
Online Payments No 
Parent / Student Portal Yes 
Preschool No 
Reporting/Analytics Yes 
School District Yes 
Special Education No 
Vocational / Trade Schools No 

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