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Description
With CRMUnleashed Help desk software, users can easily navigate a clear and detailed overview of their support team, and they have the option to toggle dashboard views simply by clicking a button. This web-based help desk application ensures that you can access your information anytime and from any location, as long as you have an internet connection and a compatible device such as a computer, laptop, iPhone, or iPad. This capability allows you to stay connected to your support department's activities no matter where you are situated. To enhance customer experience, CRMUnleashed provides a secure web portal that allows clients to create new support cases, review current ones, and interact with the support team assigned to assist them. Building and maintaining strong customer relationships is essential, and leveraging tools that boost satisfaction is vital for long-term success. Furthermore, this software not only streamlines communication but also fosters a sense of trust between customers and the support staff.
Description
EasyDesk is an innovative solution for ticketing and customer support that empowers teams to address customer inquiries more swiftly and effectively. By consolidating communications from email, chat, and social media into one intuitive dashboard, it simplifies management tasks. The platform enhances ticket organization with the use of filters, tags, and automation, which optimizes workflows and task assignments. Additionally, it features built-in SLA tracking that allows teams to focus on pressing issues and ensures the maintenance of service quality. With tools like canned responses and a comprehensive knowledge base, EasyDesk minimizes repetitive tasks and accelerates the resolution process. The setup is straightforward, the interface user-friendly, and 24/7 customer support is available across all subscription tiers. In essence, EasyDesk not only helps businesses expand their support capabilities but also significantly boosts customer satisfaction levels. This makes it an essential tool for organizations aiming to improve their customer engagement strategies.
API Access
Has API
API Access
Has API
Integrations
Facebook
Gmail
WhatsApp
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$29/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Force Software
Website
www.crmunleashed.com
Vendor Details
Company Name
EasyDesk AS
Founded
2023
Country
Norway
Website
easydesk.app/
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
