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Description
CORE Enterprise serves as an integrated operations platform that consolidates various functions such as service requests, employee onboarding, procurement, asset management, facilities coordination, IT operations, time and contract workflows, and compliance preparation into a single application. This unified system allows teams to efficiently route requests among different departments, delegate onboarding tasks to service desk queues, and seamlessly connect purchasing, receiving, and asset documentation. Additionally, the platform features knowledge management capabilities, interactive floor plans, room and desk booking options, preventive maintenance scheduling, and tools for endpoint management and Active Directory integration, along with tracking for CMMC Level 2 compliance and NIST 800-171 controls, complete with SSP generation. Created specifically for organizations looking to streamline their administrative and operational workflows, CORE Enterprise can be accessed as a vendor-hosted solution or deployed on-premise, utilizing Windows Server, IIS, SQL Server, and Active Directory. Licensing is structured on an annual basis by organization and module group, which eliminates the need for any per-user fees, enhancing cost-effectiveness for businesses. By providing a comprehensive suite of tools, CORE Enterprise empowers organizations to enhance their efficiency and compliance across various functions.
Description
Experts provide a truly unlimited service desk. All-inclusive cloud platform that connects your entire organization. It is designed to streamline workflows. Transform old ways of working into modern, intuitive workflows that empower teams to provide excellent service to customers. Standardize your processes and gain valuable insights to align IT with the business needs. You can make your business more cost-effective by having unlimited assets, customers, customers, reports and mailboxes. All modules are included as standard so you can scale your business efficiently. Halo Service Desk is trusted by customers from many sectors worldwide. We have 25 years of industry experience and work with our clients to make it a success. Halo Service Desk is an all-inclusive platform that streamlines your workflows. It's easy to customize and use.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
3CX
No
Act!
No
AnyDesk
No
Cisco Webex
No
ConnectWise Automate
No
ConnectWise Cybersecurity Management
No
Jira Service Management
No
KashFlow
No
Microsoft 365
No
Microsoft Azure
No
Integrations
3CX
Yes
Act!
Yes
AnyDesk
Yes
Cisco Webex
Yes
ConnectWise Automate
Yes
ConnectWise Cybersecurity Management
Yes
Jira Service Management
Yes
KashFlow
Yes
Microsoft 365
Yes
Microsoft Azure
Yes
Pricing Details
Annual, per-organization licensing by module group, with no per-user fees. Hosted and on-premise deployment are available. Multi-site and multi-year options are offered; pricing is quoted.
Free Trial
No
Free Version
No
Pricing Details
$55.00 per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
WiserEdge Innovations
Founded
2026
Country
United States
Website
coreea.app/
Vendor Details
Company Name
Halo Service Solutions
Founded
1994
Country
United Kingdom
Website
haloservicedesk.com
Product Features
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
Yes
Scheduling
Yes
Task Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
Yes
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
Service Desk
CMDB
Yes
Change Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Base
Yes
Mobile Access
Yes
Procurement Management
Yes
Remote Control
Yes
SLA Management
Yes
Self Service Portal
Yes
