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ease
features
design
support

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Description

Cybercriminal activity is causing significant disruptions across businesses of all sizes, and the impact is alarming. On average, a ransomware attack costs around $5 million, and organizations typically take about 191 days to realize they have been compromised. With the frequency of cyberattacks on the rise, no business is immune to the threat. CNA provides a comprehensive range of cyber insurance products along with risk management resources designed for organizations of all scales, drawing from nearly twenty years of experience in the field. Our team of Underwriting and Risk Control specialists delivers customized, industry-relevant coverage options and equips businesses with essential tools to identify vulnerabilities and mitigate potential losses effectively. Moreover, in the event of a data breach, our experienced Claims professionals are committed to collaborating closely with policyholders, ensuring that they can maintain their focus on their core operations while navigating the challenges at hand. This proactive approach not only safeguards businesses but also fosters resilience in an increasingly perilous digital landscape.

Description

Claims representatives now have the opportunity to work hand in hand with policyholders like never before. Engaging policyholders more thoroughly in the claims process not only enhances customer satisfaction but also helps in lowering the expenses associated with claims handling. Today’s policyholders anticipate a high standard of service that aligns with their schedules rather than the representatives'. When policyholders are actively involved throughout the entire claims process, their satisfaction with the experience tends to increase significantly. By utilizing ClaimXperience video collaboration, you can gain the advantage of "eyes-on-site" directly from your desk, allowing for effective triage and evaluation of damage severity. This increased precision enables more claims to be settled directly, eliminating the costs tied to on-site visits. Moreover, when an on-site assessment is truly required, you can ensure that the right expert is dispatched from the very beginning, thereby streamlining the process even further. Ultimately, this approach fosters a more efficient and customer-centric claims experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CNA Insurance

Founded

1897

Country

United States

Website

www.cna.com/web/guest/cna/products/cyber

Vendor Details

Company Name

Xactware

Founded

1986

Country

United States

Website

www.xactware.com/en-us/solutions/policyholder-self-serve/claimxperience/overview/

Product Features

Product Features

Insurance Claims Management

CRM
Claims tracking
Customer portal
Document management
EDI data exchange integrations
Electronic claims
Fraud management
Reporting

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