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ease
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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The Computer-Aided Dispatch (CAD) System empowers dispatchers to manage intricate and numerous incidents with ease, significantly improving their capability to ensure the highest level of safety for first responders. Inputting calls requires only basic information and automatically logs the date and time. Both Call Takers and Dispatchers have access to the full suite of functionalities, allowing all dispatch staff to view and edit the same Call for Service simultaneously, ensuring that every detail contributes to the overall record. Additionally, the CAD System allows dispatchers immediate access to any names stored within the various Criminal Information Systems (CIS), along with information on pending and past incidents, complete with the ability to review those incidents, response protocols, contact details, and further data about the location in question. This vital information can be relayed to Mobile Units, enhancing officer awareness and operational efficiency. The seamless integration of these features not only streamlines the dispatch process but also fosters improved communication among all personnel involved.

Description

XDS empowers your operations team to efficiently manage calls, dispatch vehicles, oversee your fleet, access trip histories and statistics, generate comprehensive reports, and monitor clients, all with just a single click. With permission-based access to system features, you can maintain rigorous control over your operations at all times. Meanwhile, the XDM software enables drivers to receive job information directly on their pagers or wireless email devices, facilitating seamless communication of fare details from dispatchers to drivers without the risk of other drivers overhearing the information through voice radio, thereby preventing job scooping. Furthermore, the XDM software can be tailored to include specific details in the messages sent to drivers, provided that the character count does not exceed the SMS limits set by each carrier, ensuring efficient and secure communication. This level of customization enhances operational efficiency and reduces the likelihood of miscommunication.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

NilRead No 
SQL Server No 

Integrations

NilRead Yes 
SQL Server Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Computer Information Systems

Founded

1985

Country

United States

Website

www.cis.com/systems

Vendor Details

Company Name

Mobile Knowledge

Country

Canada

Website

mobile-knowledge.com/solutions/dispatch/expert-dispatch-system-xds/

Product Features

Transportation Dispatch

Billing & Invoicing No 
Computer Aided Dispatch Yes 
Customer Database No 
Emergency Dispatch No 
Fuel Management No 
Mileage Tracking No 
Order Management No 
Routing No 
Scheduling Yes 
Vehicle Tracking No 

Product Features

Transportation Dispatch

Billing & Invoicing No 
Computer Aided Dispatch No 
Customer Database No 
Emergency Dispatch No 
Fuel Management No 
Mileage Tracking No 
Order Management No 
Routing No 
Scheduling No 
Vehicle Tracking Yes 

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