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Description
CI Radar specializes in offering cloud-based competitive intelligence solutions tailored for a diverse array of B2B companies. Mark Van Laeke, the founder, spent more than two decades in executive roles at various renowned technology and consulting organizations, where he often encountered frustration due to the unavailability of accurate and timely competitive insights regarding his market areas. This ongoing dissatisfaction ultimately inspired him to create CI Radar. By leveraging advanced technological tools along with an efficient and professional analytical approach, CI Radar provides vital intelligence concerning competitors, potential clients, partners, consumers, employees, industry trends, as well as internal risks and vulnerabilities. Our mission is to ensure that you can focus more on making informed decisions based on intelligence rather than dedicating time to search for it; hence, each client is paired with a dedicated analyst who meticulously curates relevant information for their needs. With this personalized touch, we strive to enhance your competitive edge in the marketplace.
Description
Facilitating customer feedback is a breeze with Customer Radar, which can be accessed through various platforms that your customers prefer, such as email, text messages, online forms, or even printed on receipts. You can instantly review and analyze the responses on your live dashboard, fostering a direct link between customer feedback and your daily operations. By testing, measuring, and utilizing actionable insights from customers, you can refine your overall business strategy with the most current information available. Additionally, benchmarking data will provide insights into your market standing, allowing you to understand how you measure up against competitors. Utilizing advanced NPS technology, Customer Radar simplifies the process of capturing customer opinions, ensuring their feedback is collected swiftly and effortlessly. As soon as the data, including your Net Promoter Score, is gathered, it is visible on your dashboard, empowering you to take prompt action. Customer Radar ensures that you connect with your customers wherever they are, whether it be through email, text, online platforms, or printed receipts, thus enhancing your ability to gather and act on valuable feedback. This approach not only helps in improving customer satisfaction but also drives your business growth by adapting to the needs and expectations of your clientele.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CI Radar
Founded
2004
Country
United States
Website
www.ciradar.com
Vendor Details
Company Name
Customer Radar
Founded
2012
Country
New Zealand
Website
www.customerradar.com
Product Features
Competitive Intelligence
Alerts/Notifications
Benchmarking
Competing Product Analysis
Keyword Tracking
Social Media Monitoring
Trend Analysis
Website Monitoring
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis