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Average Ratings 0 Ratings
Description
Since its inception in 2004, TID Informatik has been consistently enhancing the CATALOGcreator®, a cutting-edge software designed for electronic spare parts catalogs and service information systems. This innovative software has gained traction in the market, serving over 380 clients successfully. Manufacturers and operators in the machine, plant, and equipment engineering sectors utilize CATALOGcreator® to create spare parts catalogs—ranging from manual to fully automated 2D and 3D versions—derived from BOMs sourced from their existing ERP or PLM systems. They can seamlessly add supplementary information and publish these catalogs instantly with just a click, available in both PDF and interactive HTML formats for various applications, including mobile use. The user-friendly catalogs can be effortlessly integrated into web shops or service portals and can even establish links to maintenance or service systems. As we evolve from offering interactive spare parts catalogs and service information systems, we are now progressing towards the concept of the Digital Information Twin (DIT), showcasing our commitment to innovation and modernization in the industry. This transition reflects our vision to enhance the user experience and improve operational efficiencies for our clients.
Description
IAS, or After Sales, is an innovative platform that aims to revolutionize the management of after-sales services for businesses. By emphasizing creativity, ease of use, and effectiveness, IAS provides a wide-ranging collection of tools that digitize and optimize all aspects of customer service. This includes the ability to create engaging 2D and 3D catalogs for spare parts and to oversee user-friendly, customizable dashboards, thereby improving both the user experience and overall business efficiency.
With the integration of artificial intelligence, IAS introduces a suite of intelligent features such as sophisticated chatbots that facilitate real-time interactions, guided searches for spare parts, immediate access to important documents and orders, and personalized automated responses, all of which can be conveniently controlled from the back office.
Moreover, the platform's use of cloud technology guarantees secure and ubiquitous access to data while accommodating adaptable and scalable business operations. In doing so, IAS not only enhances customer satisfaction but also empowers companies to operate more effectively in a competitive marketplace.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Quanos
Country
Germany
Website
quanos-service-solutions.com/en/products/catalogcreator
Vendor Details
Company Name
Components Engine
Founded
2008
Country
Italy
Website
www.iaftersales.com