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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Over the years, our expertise has expanded across multiple countries, driven by relentless dedication and effort. We pride ourselves on delivering substantial value through our services, ensuring tangible advantages for your business. Beyond the coordination of compliance, Risk, and Internal Audit activities, which enhances the efficiency of the compliance function, our solution boasts numerous features designed to streamline the identification and assessment of regulatory risks. It also evaluates mitigating controls and creates thorough compliance monitoring programs. This comprehensive approach enables the connection of risks and controls to various regulations while facilitating continuous monitoring of compliance status. To aid in this process, we provide a user-friendly dashboard that displays the compliance levels of all relevant business units in relation to each regulation, ensuring transparency and accountability in compliance efforts. Additionally, our commitment to innovation ensures that we continually adapt to the evolving regulatory landscape, helping businesses stay ahead of potential challenges.

Description

The initial phase involves measurement, where we observe that clients frequently assess the customer service provided by their teams by listening to phone calls, analyzing chat interactions, or reviewing posts on social media platforms like Twitter and Facebook. However, the results are often documented in spreadsheets, leading to a situation where, after several weeks, extracting useful insights becomes so cumbersome that the quality program falters. OptiOp simplifies the process by enabling users to effortlessly create and maintain evaluation forms, conduct swift assessments across various skills and communication channels, provide feedback during employee meetings, and keep track of action items. It also measures the time taken to deliver feedback and ensures employees acknowledge receipt of that feedback. Additionally, you can utilize the chatbot feature to request a demo of the service. Furthermore, the advantages extend beyond basic measurements—consistent application of both measurement and feedback is crucial, which is why OptiOp facilitates efficient calibration sessions, uniting your evaluation or quality assurance team for better collaboration and improved outcomes. This comprehensive approach not only enhances service quality but also fosters a culture of continuous improvement within your organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook No 
X (Twitter) No 

Integrations

Facebook Yes 
X (Twitter) Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

CAREweb

Website

care-web.co.uk

Vendor Details

Company Name

At the touch of a button

Founded

2013

Country

United Kingdom

Website

www.optiop.com

Product Features

GRC

Auditing No 
Disaster Recovery No 
Environmental Compliance No 
IT Risk Management No 
Incident Management No 
Internal Controls Management No 
Operational Risk Management No 
Policy Management No 

Product Features

Quality Management

Audit Management No 
Complaint Management No 
Compliance Management No 
Corrective and Preventive Actions (CAPA) No 
Defect Tracking No 
Document Control No 
Equipment Management No 
ISO Standards Management No 
Maintenance Management No 
Risk Management No 
Supplier Quality Control No 
Training Management No 

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