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Description
CA Harvest Software Change Manager (CA Harvest SCM) offers robust, process-oriented features tailored for overseeing development teams throughout your organization, integrating various platforms and tools for release management. This software solution supports your IT governance strategies and corporate compliance efforts, including adherence to regulations like the Sarbanes-Oxley Act. Additionally, it can facilitate compliance with ITIL®-based best practices. By utilizing CA Harvest SCM, your organization can enhance the software release management process while efficiently developing and maintaining business applications through improved workflows and automated source code version control. Ultimately, this ITIL release management tool can maximize the efficiency of your development resources, leading to increased productivity and streamlined operations.
Description
Our solutions empower your team and enhance your business operations, enabling improved service delivery both internally and to your clients outside the organization. HelpMaster is the ideal system for small businesses needing a reliable way to log, track, and resolve daily challenges, equipped with essential features while also offering advanced options for future growth. For larger enterprises aiming to integrate their evolving support services with ITIL® and other service management methodologies, HelpMaster serves as a robust and thoughtfully crafted tool that facilitates alignment with ITIL incident management, ITIL Problem Management, Change Management, Knowledge Management, and beyond. By harnessing the capabilities of your support team alongside our software, you can unlock significant advantages that stem from superior customer service and effective IT service management practices. With the right tools in place, your organization can thrive and adapt to the ever-changing demands of the industry.
API Access
Has API
API Access
Has API
Integrations
Intertrust ExpresssPlay
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Broadcom
Founded
1991
Country
United States
Website
www.broadcom.com/products/software/service-management/harvest-software-change-manager
Vendor Details
Company Name
PRD HelpMaster
Founded
1997
Country
Australia
Website
www.helpmasterpro.com
Product Features
Source Code Management
Access Controls/Permissions
Bug Tracking
Build Automation
Change Management
Code Review
Collaboration
Continuous Integration
Repository Management
Version Control
Version Control
Branch Creation / Deletion
Centralized Version History
Code Review
Code Version Management
Collaboration Tools
Compare / Merge Branches
Digital Asset / Binary File Storage
Isolated Code Branches
Option to Revert to Previous
Pull Requests
Roles / Permissions
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
