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Description
Our IT asset management software is designed to enhance your return on investment and control over IT expenditures, while also facilitating compliance with regulations and policies and improving overall service delivery. We aim to maximize the benefits you derive from your IT assets, all while ensuring efficient inventory management. This software evaluates your hardware expenses, allowing you to refine your cost structure and reassign assets that are not being fully utilized. With its comprehensive features, our IT asset management solution offers a reliable strategy for effectively overseeing the lifecycle of your assets. Additionally, it enhances service delivery by streamlining the processes of reviewing, approving, and fulfilling hardware requests in an automated manner. Users, including business consumers and decision-makers, enjoy a contemporary self-service experience, where they can easily monitor their IT assets, request new products and services, collaborate with peers, and resolve issues—all within a single, integrated platform. This holistic approach not only simplifies asset management but also fosters a more collaborative environment among users.
Description
Exceptional service goes beyond merely interacting with customers; it involves integrating customer support with various departments to swiftly and effectively tackle challenges. By enhancing your customer service process from inquiry to solution, you can streamline requests, anticipate potential issues, and create seamless experiences. Revolutionize your operations by equipping your workforce to swiftly and proactively meet customer demands. Address concerns by linking all segments of your organization together. Ensure efficient processes by automating tasks across departments, from front-end interactions to back-end operations. Smartly assign cases to the most suitable staff members while maintaining oversight throughout the entire case journey. Keep a close watch on service performance to detect issues early and inform affected customers promptly. Accelerate problem resolution by studying workflow patterns that can optimize automation and productivity. Implement automation for frequent customer queries, leverage an AI-driven chatbot for instant answers, and integrate self-service capabilities on any platform. These features not only enhance customer satisfaction but also adapt and grow alongside your business needs. Ultimately, a well-connected approach elevates service quality, fostering lasting customer relationships.
API Access
Has API
API Access
Has API
Integrations
3CLogic
COZYROC SSIS+ Suite
Exigence
Five9
Intertrust ExpresssPlay
RadiantOne
Robin by Atera
ScreenMeet
Integrations
3CLogic
COZYROC SSIS+ Suite
Exigence
Five9
Intertrust ExpresssPlay
RadiantOne
Robin by Atera
ScreenMeet
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Broadcom
Founded
1991
Country
United States
Website
www.broadcom.com/info/clarity-sm/asset-portfolio-management
Vendor Details
Company Name
ServiceNow
Founded
2004
Country
United States
Website
www.servicenow.com/products/customer-service-management.html
Product Features
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
