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Average Ratings 0 Ratings
Description
Experience a comprehensive range of performance management and employee engagement solutions all in one convenient location. Elevate your customer interactions with an integrated suite of quality assurance, coaching, learning, and knowledge-sharing tools. Effortlessly acknowledge milestones and celebrate achievements while enhancing communication, organizing contests, obtaining insights into your team's morale, and more to foster employee engagement. All of this is available on a single platform, and at a cost lower than many individual solution tools. Say goodbye to spreadsheets for good. There’s no longer a need to juggle employee management across various platforms or incur additional costs, nor to struggle with data aggregation from multiple sources to gain an overview of your operations. With C2Perform, you have everything necessary to boost performance and engage your workforce effectively, simplifying the entire process and ensuring a seamless experience.
Description
Verint Knowledge Management uses patent-pending artificial intelligence (AI), to create a more natural, automated, and effective way to connect people with answers.
It is time to implement a knowledge management system.
- Can understand the nuances of how people ask questions. It is important to understand what people mean and not what they type.
- Predicts what people are going to ask and anticipates their needs.
- Continued use improves. Acquires and clusters knowledge. Facilitates access to content.
API Access
Has API
API Access
Has API
Integrations
Five9
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
C2Perform
Founded
2015
Country
United States
Website
www.c2perform.com
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/knowledge-management/
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal