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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Experience a comprehensive range of performance management and employee engagement solutions all in one convenient location. Elevate your customer interactions with an integrated suite of quality assurance, coaching, learning, and knowledge-sharing tools. Effortlessly acknowledge milestones and celebrate achievements while enhancing communication, organizing contests, obtaining insights into your team's morale, and more to foster employee engagement. All of this is available on a single platform, and at a cost lower than many individual solution tools. Say goodbye to spreadsheets for good. There’s no longer a need to juggle employee management across various platforms or incur additional costs, nor to struggle with data aggregation from multiple sources to gain an overview of your operations. With C2Perform, you have everything necessary to boost performance and engage your workforce effectively, simplifying the entire process and ensuring a seamless experience.

Description

The essential components of any contact center include knowledge items, call scripts, product catalogs, tasks, and any other vital information that agents require. To effectively address customer inquiries or problems, it is crucial for agents to have access to current, relevant, and useful information. Enhance your customer interactions with ClearMash’s knowledge management system, which optimizes agent performance. Provide your agents with the most efficient search tool designed specifically for contact centers. ClearMash’s search functionality can swiftly locate information not only within its own knowledge management system but also across external resources such as file servers, websites, and emails. This capability allows agents to deliver more accurate responses, ultimately boosting customer satisfaction. Given the fast-paced nature of real-time interactions, agents often lack the time to reference knowledge management during each call. While training can reduce reliance on knowledge management, it still depends on agents' memories, which is not the most effective approach. With ClearMash, agents can seamlessly access the information they need without relying on their memory or navigating away from operational systems, ensuring they are always equipped to assist customers effectively. This leads to a more streamlined workflow and enhances overall service quality.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Five9
Salesforce

Integrations

Five9
Salesforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

C2Perform

Founded

2015

Country

United States

Website

www.c2perform.com

Vendor Details

Company Name

ClearMash

Country

Israel

Website

www.clearmash.com/skn/he/c6/e56/Solution/Contact_Centers_Knowledge_Administration

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Alternatives

Alternatives

AgentHub Reviews

AgentHub

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