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Description
C2 ITSM (integrated business service management solution) is a business process automation tool that automates and supports your business processes. It exceeds customer expectations. You can easily manage all types of requests and changes, assets, inventories as well as tasks and projects from one platform.
Description
ZServiceDesk+ has been specifically crafted to fulfill the requirements of IT Services Management. Our team has integrated ITIL-based methodologies and established workflows that assist organizations in optimizing their IT support processes. The innovative architecture of our application ensures impressive performance, scalability, and adaptable integrations. A critical focus area is IT Operations Management, as any disruptions can significantly impact an organization's overall performance and result in direct financial losses. To effectively manage this, it is essential to monitor and oversee all vital components, ensuring that IT support services remain uninterrupted. ZServiceDesk is an ITSM solution grounded in ITIL processes, tailored for use within enterprise environments. Its distinctive architectural design allows it to achieve scalability, flexibility, availability, and enhanced performance aligned with business needs, making it a robust choice for organizations seeking efficient IT management solutions. By employing ZServiceDesk, organizations can better prepare for potential IT challenges and maintain operational continuity.
API Access
Has API
API Access
Has API
Integrations
Hector
Microsoft Azure
Pricing Details
$44 per user per month
Free Trial
Free Version
Pricing Details
$300 per year, per user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
C2 Innovations, a Sherweb company
Founded
2008
Country
Canada
Website
c2-itsm.com
Vendor Details
Company Name
ZServiceDesk
Founded
2014
Country
India
Website
www.zservicedesk.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
EAM
CMMS
Energy Management
Equipment Management
Facility Management
IT Asset Management
Inventory Management
Maintenance Management
Parts Management
Preventive Maintenance Scheduling
Software License Management
Warranty Management
Work Order Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
