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Description
C2 ITSM (integrated business service management solution) is a business process automation tool that automates and supports your business processes. It exceeds customer expectations. You can easily manage all types of requests and changes, assets, inventories as well as tasks and projects from one platform.
Description
Enhance collaboration within a connected enterprise. Driven by the forces of digital transformation, a growing number of organizations are discovering that conventional IT service management standards are becoming obsolete in the face of their swiftly evolving IT and business demands. Contemporary service management platforms not only provide essential support for ITIL, self-service for end-users, and management of changes and assets, but they also facilitate genuine, interconnected enterprise services for various departments such as HR, marketing, and facilities—all on a platform that requires no coding. Enterprise service management involves implementing service management principles beyond IT, extending its benefits throughout the organization. By utilizing a unified platform for comprehensive service management, including IT service management, organizations can customize portals for diverse departments, streamline routing and workflows, maintain a centralized information repository, and effectively monitor and report on results. This approach enables the management of work orders, assets, preventative maintenance, and projects, while also allowing for the assignment and tracking of all resources, significantly improving operational efficiency. In this way, businesses can not only adapt to change but also thrive in a competitive landscape.
API Access
Has API
API Access
Has API
Integrations
Docusign
GitHub
Google Drive
Hector
Microsoft Azure
Microsoft Entra ID
Microsoft Excel
Microsoft Teams
SAP Cloud Platform
SQL Server
Integrations
Docusign
GitHub
Google Drive
Hector
Microsoft Azure
Microsoft Entra ID
Microsoft Excel
Microsoft Teams
SAP Cloud Platform
SQL Server
Pricing Details
$44 per user per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
C2 Innovations, a Sherweb company
Founded
2008
Country
Canada
Website
c2-itsm.com
Vendor Details
Company Name
TeamDynamix
Founded
2001
Country
United States
Website
www.teamdynamix.com/enterprise-service-management-esm/
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
Event Management
Attendee Management
Badge Management
Conferences / Conventions
Exhibit / Vendor Management
Gamification
Room Block Management
Social Media Promotion
Sponsorship Management
Surveys & Feedback
Ticketing
Volunteer Management
Weddings / Parties
Facility Management
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management
Human Resources
360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management
