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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

C-Data CMS is a cloud-enabled network and device management platform designed for ISPs and telecom operators. It provides centralized oversight and control of large-scale access networks, supporting up to 500,000 devices across OLTs, ONUs, routers, and third-party equipment. The system manages the full device lifecycle—from initial deployment and provisioning to configuration, monitoring, and ongoing performance maintenance. CMS integrates multiple management protocols, including EMS, TR-069 ACS, OMCI, and MQTT, enabling operators to manage heterogeneous networks from a single interface. The platform aggregates real-time and historical metrics, generates alarms, and performs automated diagnostics to help engineers identify and resolve issues efficiently. Its dashboard provides a clear view of network health, device status, and operational trends. For deployment flexibility, CMS supports both on-premise and SaaS environments and works across Windows, Linux, and mobile applications for iOS and Android. Role-based access control further allows organizations to align permissions with operational responsibilities. Key capabilities include: • Unified management of multi-vendor OLTs, ONUs, routers, and third-party devices • Real-time monitoring, alarms, and historical performance analysis • Automated configuration, backups, and fault diagnostics • Support for EMS, TR-069 ACS, OMCI, and MQTT device management • Deployment across SaaS or on-premise infrastructures with multi-platform support C-Data CMS helps operators streamline network operations, improve visibility, and maintain consistent service reliability across rapidly expanding fiber access environments.

Description

Service-oriented companies often suffer from disorganized and inefficient issue diagnostics, leading to unnecessary technician visits, excessive returns of parts, and a significant occurrence of "no fault found." The PTC Service Knowledge and Diagnostics solution offers a sophisticated approach with connected interactive diagnostics that not only automates the identification of issues but also facilitates remote diagnostics for smart, connected products (SCP) through an advanced knowledge base system. Stay informed about the latest developments from PTC and discover the innovative releases and future vision of Service Knowledge and Diagnostics (SKD). By implementing PTC's solutions, the automotive sector has seen a notable increase in service call and dispatch avoidance, exceeding 20 percent. Moreover, resolution times have improved dramatically, with reductions ranging from 20 to 75 percent, while enabling the instant sharing of innovative solutions. Additionally, diagnostic steps per call have been decreased by 40 percent, leading to lower service and warranty costs and significantly enhancing equipment uptime. These advancements underscore the transformative impact of employing PTC's diagnostic tools in service delivery.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

Bundled with hardware.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Shenzhen C-Data Technology Co., Ltd.

Founded

2009

Country

China

Website

www.cdatatec.com/cms/

Vendor Details

Company Name

PTC

Founded

1984

Country

United States

Website

www.ptc.com/en/products/service-knowledge-diagnostics

Product Features

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

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