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Average Ratings 0 Ratings
Description
C-Data CMS is a cloud-enabled network and device management platform designed for ISPs and telecom operators. It provides centralized oversight and control of large-scale access networks, supporting up to 500,000 devices across OLTs, ONUs, routers, and third-party equipment. The system manages the full device lifecycle—from initial deployment and provisioning to configuration, monitoring, and ongoing performance maintenance. CMS integrates multiple management protocols, including EMS, TR-069 ACS, OMCI, and MQTT, enabling operators to manage heterogeneous networks from a single interface.
The platform aggregates real-time and historical metrics, generates alarms, and performs automated diagnostics to help engineers identify and resolve issues efficiently. Its dashboard provides a clear view of network health, device status, and operational trends. For deployment flexibility, CMS supports both on-premise and SaaS environments and works across Windows, Linux, and mobile applications for iOS and Android. Role-based access control further allows organizations to align permissions with operational responsibilities.
Key capabilities include:
• Unified management of multi-vendor OLTs, ONUs, routers, and third-party devices
• Real-time monitoring, alarms, and historical performance analysis
• Automated configuration, backups, and fault diagnostics
• Support for EMS, TR-069 ACS, OMCI, and MQTT device management
• Deployment across SaaS or on-premise infrastructures with multi-platform support
C-Data CMS helps operators streamline network operations, improve visibility, and maintain consistent service reliability across rapidly expanding fiber access environments.
Description
Service-oriented companies often suffer from disorganized and inefficient issue diagnostics, leading to unnecessary technician visits, excessive returns of parts, and a significant occurrence of "no fault found." The PTC Service Knowledge and Diagnostics solution offers a sophisticated approach with connected interactive diagnostics that not only automates the identification of issues but also facilitates remote diagnostics for smart, connected products (SCP) through an advanced knowledge base system. Stay informed about the latest developments from PTC and discover the innovative releases and future vision of Service Knowledge and Diagnostics (SKD). By implementing PTC's solutions, the automotive sector has seen a notable increase in service call and dispatch avoidance, exceeding 20 percent. Moreover, resolution times have improved dramatically, with reductions ranging from 20 to 75 percent, while enabling the instant sharing of innovative solutions. Additionally, diagnostic steps per call have been decreased by 40 percent, leading to lower service and warranty costs and significantly enhancing equipment uptime. These advancements underscore the transformative impact of employing PTC's diagnostic tools in service delivery.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
Bundled with hardware.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Shenzhen C-Data Technology Co., Ltd.
Founded
2009
Country
China
Website
www.cdatatec.com/cms/
Vendor Details
Company Name
PTC
Founded
1984
Country
United States
Website
www.ptc.com/en/products/service-knowledge-diagnostics
Product Features
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Work Instructions
Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control