Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Start developing in the cloud and deploying on your own server using retrieval-augmented generation, agents, and more. We offer a straightforward pricing model with a fixed fee for each request. Requests can be categorized into two main types: document indexation and generation. Document indexation involves incorporating a document into your knowledge base, while generation utilizes that knowledge base to produce LLM-generated content through RAG. You can establish a RAG workflow by implementing pre-existing components and crafting a prototype tailored to your specific needs. Additionally, we provide various supporting features, such as the ability to trace outputs back to their original documents and support for multiple file formats during ingestion. By utilizing Agents, you can empower the LLM to access additional tools. An Agent-based architecture can determine the necessary data and conduct searches accordingly. Our agent implementation simplifies the hosting of execution layers and offers pre-built agents suited for numerous applications, making your development process even more efficient. With these resources at your disposal, you can create a robust system that meets your demands.

Description

SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle. Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution. The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement. The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Google Drive
Adobe Marketo Engage
Discourse
Docebo
Dropbox
Higher Logic Vanilla
Jira
Microsoft Azure
MindTouch
Moodle
Salesforce
Seismic
ServiceNow
Skilljar
Slack
Soapbox
Thought Industries
Vidyard
Vimeo
Wistia

Integrations

Google Drive
Adobe Marketo Engage
Discourse
Docebo
Dropbox
Higher Logic Vanilla
Jira
Microsoft Azure
MindTouch
Moodle
Salesforce
Seismic
ServiceNow
Skilljar
Slack
Soapbox
Thought Industries
Vidyard
Vimeo
Wistia

Pricing Details

2¢ per generation request
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Byne

Country

United Kingdom

Website

www.bynedocs.com

Vendor Details

Company Name

SearchUnify

Founded

2008

Country

India

Website

www.searchunify.com

Product Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Alternatives

Progress Agentic RAG Reviews

Progress Agentic RAG

Progress Software