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features
design
support

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Write a Review

Description

BugZero enhances IT operational intelligence while mitigating risks by seamlessly integrating with your ITSM tool to gather, filter, correlate, and monitor vendor-specific non-security bugs. For every IT organization, vendor-related operational bugs remain a persistent challenge. These bugs, which are incorporated into nearly all essential systems, pose a significant threat to both productivity and profitability. BugZero meticulously aligns every relevant software and firmware bug with the corresponding device or system within your organization. It effectively reduces the distraction caused by less critical bugs by prioritizing the severity levels that will prompt ticket generation in your ITSM tool. The solution provides a comprehensive view of the existence, significance, and risks associated with vendor bugs in your infrastructure. Additionally, it guarantees that operational bug information is precise and current by addressing bugs immediately after they are released by vendors. Remarkably, the system can be operational and start reporting on vendor-related bug data in just a few hours, allowing organizations to maintain optimal performance swiftly. This rapid deployment ensures that teams can focus on resolving the most pressing issues right away.

Description

HCL IntelliOps Event Management forms part of the Intelligent Full Stack Observability under HCLSoftware Intelligent Operation ecosystem. It is a cutting-edge AI-powered IT Event Management product that empowers organizations with leading capabilities, such as real-time topology based alert correlation, ML based alert correlation and noise reduction. The product integrates seamlessly with an organization's current element monitoring and ITSM software, allowing for efficient and quick resolution.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Azure Monitor No 
Datadog No 
Dynatrace No 
Grafana Cloud No 
HCL BigFix Service Management No 
HCL iObserve No 
HP-UX Yes 
LogicMonitor No 
Microsoft System Center Operations Manager (SCOM) No 
MongoDB Yes 
New Relic No 
OpenNMS No 
RabbitMQ No 
ScienceLogic No 
ServiceNow No 
Splunk AppDynamics No 
Splunk Enterprise No 

Integrations

Azure Monitor Yes 
Datadog Yes 
Dynatrace Yes 
Grafana Cloud Yes 
HCL BigFix Service Management Yes 
HCL iObserve Yes 
HP-UX No 
LogicMonitor Yes 
Microsoft System Center Operations Manager (SCOM) Yes 
MongoDB No 
New Relic Yes 
OpenNMS Yes 
RabbitMQ Yes 
ScienceLogic Yes 
ServiceNow Yes 
Splunk AppDynamics Yes 
Splunk Enterprise Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

BugZero

Country

United States

Website

findbugzero.com

Vendor Details

Company Name

HCLSoftware

Website

www.hcl-software.com

Product Features

Bug Tracking

Backlog Management No 
Filtering No 
Issue Tracking No 
Release Management No 
Task Management No 
Ticket Management No 
Workflow Management No 

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management Yes 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis Yes 
Safety Management No 
Task Management No 
Ticket Management Yes 

Alternatives

Alternatives

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