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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

BugZero enhances IT operational intelligence while mitigating risks by seamlessly integrating with your ITSM tool to gather, filter, correlate, and monitor vendor-specific non-security bugs. For every IT organization, vendor-related operational bugs remain a persistent challenge. These bugs, which are incorporated into nearly all essential systems, pose a significant threat to both productivity and profitability. BugZero meticulously aligns every relevant software and firmware bug with the corresponding device or system within your organization. It effectively reduces the distraction caused by less critical bugs by prioritizing the severity levels that will prompt ticket generation in your ITSM tool. The solution provides a comprehensive view of the existence, significance, and risks associated with vendor bugs in your infrastructure. Additionally, it guarantees that operational bug information is precise and current by addressing bugs immediately after they are released by vendors. Remarkably, the system can be operational and start reporting on vendor-related bug data in just a few hours, allowing organizations to maintain optimal performance swiftly. This rapid deployment ensures that teams can focus on resolving the most pressing issues right away.

Description

Codenica ITSM + ITAM is a cloud-based platform for IT teams that want to manage service desk work and IT asset information in one connected system. The product combines ticket management, IT asset tracking, configuration item management, a self-service portal, knowledge base, approvals, work tasks, live chat, messages, file storage, reporting and automation rules. Teams can use Codenica to handle requests submitted through the portal or email, assign work, track priorities and due dates, manage asset records and keep related information linked together. Codenica helps organizations connect support requests with users, hardware and software assets, vendors, documents, tasks and approvals. This gives IT teams better context when working on issues and reduces the need to switch between separate tools for service desk, inventory, documentation and communication. The platform is suitable for small IT teams, growing organizations, outsourcing companies, managed service providers and enterprise environments that need flexible ITSM and ITAM software for daily operations.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft 365
Cisco Secure Cloud Analytics
Fortinet SD-WAN
Gmail
Google Workspace
HP-UX
Microsoft Outlook
Microsoft SMTP Service
MongoDB
VMware Cloud

Integrations

Microsoft 365
Cisco Secure Cloud Analytics
Fortinet SD-WAN
Gmail
Google Workspace
HP-UX
Microsoft Outlook
Microsoft SMTP Service
MongoDB
VMware Cloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$15/agent/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BugZero

Country

United States

Website

findbugzero.com

Vendor Details

Company Name

Codenica

Founded

2005

Country

Poland

Website

codenica.com

Product Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Product Features

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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