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ease
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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

BugDrop is a versatile, open-source widget that enables users to submit feedback directly to GitHub Issues. By integrating the BugDrop GitHub App with their repository and incorporating a simple JavaScript snippet into their site, teams can effectively gather insights from visitors. Users can easily report bugs, suggest features, ask questions, or leave ratings through customizable flows that enhance engagement; submissions can come with annotated screenshots, detailed browser and page information, and optional console logs for better context. Teams have the flexibility to tailor the widget’s look and the questions asked, allowing them to consolidate feedback management within GitHub instead of switching to a separate BugDrop interface. This script-based solution is compatible with various web frameworks and static websites, making it widely accessible. Additionally, BugDrop offers both a hosted service option and the possibility for teams to self-host using Cloudflare Workers alongside their unique GitHub App. It targets product and engineering departments looking to streamline their website feedback processes directly into GitHub Issues, thereby enhancing collaboration and efficiency. Ultimately, BugDrop serves as a powerful tool for teams aiming to optimize user experience and improve their products based on direct visitor input.

Description

SeaTicket is a collaborative, AI-driven support platform that consolidates inquiries and issue reports from multiple sources, including GitHub, Discord, Discourse, and email, into a unified workspace. The AI agents examine each new inquiry by scanning relevant issues, historical cases, and your knowledge database, subsequently offering a suggested reply or ticket. Your team can then approve, modify, or reject these suggestions, with accepted responses being posted back to the original discussion thread. Should a question require engineering expertise, it is transformed into a trackable ticket, complete with an assigned owner, internal discussions, and comprehensive context. Resolutions that receive approval are archived in a searchable knowledge base, which can be accessed and reused by both the team and the agents. SeaTicket also offers integration with Notion, Confluence, Linear, Jira, and Seafile, and features API access, an external support portal, and supports unlimited team members across all subscription plans. Users can choose between utilizing the hosted cloud service or self-hosting the Apache 2.0 code for greater flexibility. This versatility makes SeaTicket an invaluable tool for enhancing support efficiency.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

GitHub Yes 
Confluence No 
Discord No 
Discourse No 
Jira No 
Linear No 
Notion No 
Seafile No 

Integrations

GitHub Yes 
Confluence Yes 
Discord Yes 
Discourse Yes 
Jira Yes 
Linear Yes 
Notion Yes 
Seafile Yes 

Pricing Details

$0
BugDrop is free and open source under the MIT License. Self-hosting requires a Cloudflare Workers account and a GitHub App.
Free Trial No 
Free Version Yes 

Pricing Details

$0/month
Free plan: $0/month, with up to 1,000 issues and 100 AI credits per month. Paid plans start at $25/month.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

BugDrop

Website

bugdrop.dev

Vendor Details

Company Name

SeaCloud Labs

Founded

2012

Country

Singapore

Website

seaticket.ai/

Product Features

Bug Tracking

Backlog Management No 
Filtering No 
Issue Tracking No 
Release Management No 
Task Management No 
Ticket Management No 
Workflow Management No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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