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Description
Bublly serves as an AI-driven customer support solution tailored for small to medium-sized businesses, startups, and direct-to-consumer brands. It consolidates communication through email, live chat, and WhatsApp Business into a single inbox, complete with comprehensive customer interaction history. Each subscription plan features Bub AI, which comprises twelve specialized AI agents designed to efficiently route and categorize support tickets, provide instant answers from the knowledge base, translate conversations in over 25 languages, and distill lengthy exchanges into concise summaries. The platform also includes essential features like ticket management with kanban-style boards, service level agreement (SLA) monitoring, a knowledge base for customers, a simple CRM system, an embeddable chat widget, workflow automation, and detailed analytics. The pricing starts at a flat rate of $9 per month, offering a 14-day free trial, with unlimited agents available on Starter plans and higher, and AI capabilities included across all tiers rather than being charged per resolution. Upcoming features also include integration with Instagram DM and Facebook Messenger, enhancing its versatility. Developed by Fabrainz in Coimbatore, India, Bublly is particularly designed for agile support teams in regions where WhatsApp predominates as the main channel for customer interactions.
Description
AI assistant for customer-facing departments. Sapling works with messaging platforms and CRMs to assist agents in creating personalized responses. Managers can gain conversational insights that will help them coach and prepare their teams.
Sapling offers functionality for autocomplete, spelling, grammar checking, as well as snippets/canned message/text expander. All services can be hosted on-premise or in the cloud to meet security and privacy requirements. The Grammar and Spelling APIs allow Sapling's language models to be integrated into custom applications and use-cases.
Sapling Suggest pulls relevant answers from a team knowledge database and allows agents to respond faster to customer inquiries by clicking on the desired response. Instead of giving brittle, decision tree-based chatbots, empower agents.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
ChatGPT
No
Drift
No
Five9
No
Freshdesk
No
GPT-3.5
No
Genesys Cloud CX
No
Gmail
No
Google Chrome
No
HubSpot Customer Platform
No
LinkedIn
No
Integrations
ChatGPT
Yes
Drift
Yes
Five9
Yes
Freshdesk
Yes
GPT-3.5
Yes
Genesys Cloud CX
Yes
Gmail
Yes
Google Chrome
Yes
HubSpot Customer Platform
Yes
LinkedIn
Yes
Pricing Details
$9/month
Free Trial
Yes
Free Version
No
Pricing Details
$25 per month
Contact us for pricing tiers for enterprise teams.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Fabrainz India Private Limited
Founded
2025
Country
India
Website
www.bublly.com
Vendor Details
Company Name
Sapling Intelligence
Founded
2018
Country
United States
Website
sapling.ai/
Product Features
Product Features
Proofreading
Contextual Speller
Yes
Dictionary / Thesaurus
Yes
Grammar Check
Yes
Plagiarism Detection
No
Punctuation Check
Yes
Reporting & Statistics
Yes
Spell Check
Yes
Style Check
Yes
Text Editor
Yes