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Description
Broccoli AI offers a cloud-based platform tailored for customer communication and lead management specifically aimed at home service industries. With its advanced AI voice agents, the system efficiently handles inbound calls, qualifies potential leads, schedules jobs, and engages with website visitors through chat. Additionally, the platform takes charge of following up on pending estimates, renewing customer memberships, sending out appointment reminders, reaching out to previous clients to maximize available time slots, and analyzing calls for training purposes and identifying missed chances. Broccoli seamlessly integrates with various lead sources, including Google Local Services Ads, Yelp, Angi, Thumbtack, and Meta, while also synchronizing calls and appointments with popular CRM and field service tools like ServiceTitan, Salesforce, AccuLynx, and Housecall Pro. It caters specifically to businesses in plumbing, HVAC, roofing, electrical, pest control, solar, garage door services, and residential cleaning, providing comprehensive support for front-office operations, customer service interactions, and essential workflows related to inbound and outbound communications, scheduling, and lead follow-up. This platform empowers service teams to enhance their efficiency and improve customer satisfaction through streamlined processes.
Description
ReadyCall is an innovative cloud-based contact center and customer service solution tailored for businesses managing both phone and digital interactions. The platform enables seamless handling of incoming and outgoing calls, features interactive voice response (IVR) menus, organizes queues, implements skills-based routing, and provides functionalities like call recording, real-time monitoring, and detailed service reports. With integrated customer records and ticketing systems, teams can efficiently manage inquiries, maintain notes, and ensure proper follow-ups. A shared inbox consolidates communications from WhatsApp Business, website live chat, Instagram, and Messenger, streamlining agent workflows. Additionally, optional AI-driven voice and chat assistants are available to respond to customer inquiries, help with tasks such as scheduling or checking order statuses, and facilitate the transfer of conversations to human agents when necessary. Designed specifically for Saudi businesses, the platform features an Arabic, right-to-left interface, making it suitable for various industries, including e-commerce, healthcare, education, real estate, and services. Users can access the platform via a web browser, and a mobile application is also available; those opting for Enterprise plans have the option for private-cloud deployment or integration within their existing infrastructure. This comprehensive approach ensures that businesses can enhance their customer interaction capabilities while maintaining flexibility and scalability.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Acculynx
Yes
Angi
Yes
Facebook Messenger
No
Housecall Pro
Yes
Instagram
No
Salesforce
Yes
ServiceTitan
Yes
Thumbtack
Yes
WhatsApp
No
Yelp
Yes
Integrations
Acculynx
No
Angi
No
Facebook Messenger
Yes
Housecall Pro
No
Instagram
Yes
Salesforce
No
ServiceTitan
No
Thumbtack
No
WhatsApp
Yes
Yelp
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
SAR 39/user/month
Standalone CRM plans start at SAR 39 per user per month, with a three-user minimum; prices exclude 15% VAT. Call-center plans start at SAR 99 per user per month, also with a three-user minimum. Monthly subscriptions have no long-term commitment.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Broccoli AI
Founded
2022
Country
United States
Website
www.broccoli.com
Vendor Details
Company Name
ReadyCall
Founded
2025
Country
Saudi Arabia
Website
readycall.net
Product Features
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No