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Description
Brillion operates as a software-as-a-service (SaaS) company that utilizes artificial intelligence, behavioral analytics, and data insights within a suite of applications designed to transform energy customer relationships into genuine partnerships for utilities across North America. By integrating four leading companies that specialize in energy software, Brillion provides a comprehensive customer engagement solution that is anchored in technologies promoting energy efficiency, demand-side management (DSM), and various clean energy initiatives, including electrification efforts. The company empowers utilities and their customers with the essential tools required for these programs, offering resources such as informative video bill explanations and detailed home energy reports, in addition to streamlined processes for efficiency program workflows. Central to Brillion's offering is its SaaS platform, which consists of three distinct applications that harness AI, behavioral insights, and data analytics. One key component, Brillion Engage, serves as a communications suite that effectively connects with and educates customers during critical interaction moments, ultimately enhancing their overall experience. This innovative approach not only helps utilities foster stronger connections with their customers but also promotes sustainable energy practices across the region.
Description
Your utility's lifeblood are your customers. Your success is measured by their satisfaction. Modern technology gives staff the ability to empower them and provide consistent customer service at every touchpoint. NorthStar Customer Information System, (CIS), helps utilities manage millions in customer accounts and utility bills each month. NorthStar CIS supports all customer interactions, from new account setup to credit history profiling. It is a robust, reliable and highly configurable suite of applications.
API Access
Has API
API Access
Has API
Integrations
CheddrSuite
Eat App
Fresh KDS
Legion
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$250000.00/one-time
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Brillion
Founded
1993
Country
United States
Website
brillion.ai/
Vendor Details
Company Name
Northstar Utilities
Founded
1976
Country
Canada
Website
www.northstarutilities.com
Product Features
Energy Management
Benchmarking
Bill Audit
Bill Database
Bill Importing
Budgeting & Forecasting
Compliance Management
Contract Management
Cost / Use Reporting
Emissions Monitoring
Energy Price Analysis
Facility Scheduling
Greenhouse Gas Tracking
Load Control
Load Forecasting
Meter Tracking
Risk Management
Weather Normalization
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
