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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Brillion operates as a software-as-a-service (SaaS) company that utilizes artificial intelligence, behavioral analytics, and data insights within a suite of applications designed to transform energy customer relationships into genuine partnerships for utilities across North America. By integrating four leading companies that specialize in energy software, Brillion provides a comprehensive customer engagement solution that is anchored in technologies promoting energy efficiency, demand-side management (DSM), and various clean energy initiatives, including electrification efforts. The company empowers utilities and their customers with the essential tools required for these programs, offering resources such as informative video bill explanations and detailed home energy reports, in addition to streamlined processes for efficiency program workflows. Central to Brillion's offering is its SaaS platform, which consists of three distinct applications that harness AI, behavioral insights, and data analytics. One key component, Brillion Engage, serves as a communications suite that effectively connects with and educates customers during critical interaction moments, ultimately enhancing their overall experience. This innovative approach not only helps utilities foster stronger connections with their customers but also promotes sustainable energy practices across the region.

Description

Hansen CIS is a market-tailored customer information software suite built for utilities worldwide. It enables energy, water, and utility providers to manage the entire customer service journey through a unified digital platform. Hansen CIS combines customer management, metering, billing, payments, and reporting into one integrated solution. The platform supports both regulated and deregulated markets across APAC, EMEA, and the Americas. Hansen CIS leverages modular architecture and open APIs to integrate quickly with existing systems. Automation improves operational efficiency and reduces cost-to-serve. Utilities gain a single view of the customer and a single system of record. Flexible deployment options support on-premises, cloud, or hybrid environments. Hansen CIS helps utilities innovate incrementally while maintaining operational stability. It transforms utilities into next-generation, experience-driven service providers.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Brillion

Founded

1993

Country

United States

Website

brillion.ai/

Vendor Details

Company Name

Hansen Technologies

Founded

1971

Country

Australia

Website

www.hansencx.com/hansen-suite/energy-and-utilities/hansen-cis/

Product Features

Energy Management

Benchmarking No 
Bill Audit No 
Bill Database No 
Bill Importing No 
Budgeting & Forecasting No 
Compliance Management No 
Contract Management No 
Cost / Use Reporting No 
Emissions Monitoring No 
Energy Price Analysis No 
Facility Scheduling No 
Greenhouse Gas Tracking No 
Load Control No 
Load Forecasting No 
Meter Tracking No 
Risk Management No 
Weather Normalization No 

Product Features

Billing and Provisioning

Billing & Invoicing Yes 
Carrier Access Billing No 
Contract Management No 
Customer Accounts No 
Customizable Billing Yes 
Flexible Rate Tables No 
Internet No 
Order Management No 
Post-Paid Systems Yes 
Pre-Paid Systems Yes 
Provisioning No 
Rating No 
Self Service Portal No 
Service Order System No 
VoIP No 

Utility Billing

ACH Payment Processing No 
Account Management No 
Billing & Invoicing Yes 
Cable No 
Collections Management No 
Customer Management No 
Electricity Yes 
Meter Management Yes 
Metered Billing Yes 
Move In / Move Out No 
Natural Gas No 
Non-Metered Billing No 
Online Payment Processing No 
Penalty / Cut-Off Processing No 
Rate Management No 
Service Call Management No 
Trash No 
Water No 
Work Order Management No 

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