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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Utilize your customer data to foster deeper connections with your audience. While you possess an abundance of customer information, are you harnessing it effectively? Swiftly transform your insights into actionable strategies that encourage repeat business and increased spending from your clientele. What if you had the capability to anticipate each customer's next purchase? Envision the remarkable personalization that could be achieved through this insight. Our innovative predictive models are at the forefront of this transformation, positioning data science as a pivotal element in modern marketing. We advocate for making predictive personalization accessible to all brands, including emerging startups. Our mission is to democratize data science, empowering you to provide AI-driven personalized experiences that not only enhance customer satisfaction but also consistently boost revenue. We emphasize that only customerID and transaction data are necessary, eliminating the need for personally identifiable information. With flexible data processing options available, you can choose between secure uploads or direct integration, allowing you to begin this journey in weeks rather than months. Designed by experts in digital marketing for their peers, our solutions ensure that every brand can thrive in a competitive landscape.

Description

The IntouchCX™ Platform unifies surveys, mystery shops, audits, and inspections into one clear view, giving multi-location brands a direct line between operations and customer experience. By consolidating programs into a single platform, leaders see the full picture, act faster, and measure the return on every improvement. Key features include: ● Cross-program data integration for holistic performance analysis ● Real-time dashboards with customizable reporting by region, location, or channel ● Predictive analytics to identify key drivers of satisfaction and forecast outcomes ● Case management tools to assign, track, and resolve issues quickly ● Automated workflows and alerts to streamline execution and reduce costs ● Enterprise-grade integrations with Salesforce, Slack, APIs, and more ● Scalable architecture with role-based access and performance rollups The result is clarity that drives ROI. From boosting customer satisfaction to improving compliance and operational consistency, the IntouchCX™ Platform equips brands to turn insight into measurable business impact.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

InfoTrack
IntouchCheck®
Microsoft Excel
NetSuite
SAP Analytics Cloud

Integrations

InfoTrack
IntouchCheck®
Microsoft Excel
NetSuite
SAP Analytics Cloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Brightloom

Founded

2014

Country

United States

Website

www.brightloom.com

Vendor Details

Company Name

Intouch Insight

Founded

1992

Country

United States & Canada

Website

www.intouchinsight.com

Product Features

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Personalization

A/B Testing
Abandoned Cart Saver
Account Based Marketing
Behavioral Targeting
Campaign Segmentation
Content Analytics
Contextual Targeting
Customer Profiles
Experience Management
Recommendation Engine
Website Personalization

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Alternatives

Alternatives

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