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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

BrightWork stands out as the premier project management solution for SharePoint Server, boasting a diverse range of satisfied clients globally, such as Amazon and the United States Postal Service. As the inaugural project management tool developed on the SharePoint platform, BrightWork offers comprehensive templates, portfolio dashboards, and automated reporting features that empower project managers to enhance their project outcomes. Additionally, it provides senior executives with the essential oversight they require to maintain customer satisfaction and drive project success. With its innovative approach, BrightWork continues to redefine project management within organizations around the world.

Description

Transform user engagement with exceptional experiences through our multi-touch applications, augmented reality, and virtual reality technologies that prioritize intuitive interaction. A workforce that feels valued contributes significantly to business achievements. Provide essential support to your team with SharePoint Helpdesk, a no-cost internal ticketing system integrated within Microsoft Teams for Office 365, along with SharePoint Online Helpdesk solutions from Ignatiuz. This platform is crafted to enhance communication between employees and helpdesk personnel. Not only can staff members create support tickets, but they also have the ability to monitor the progress of all their requests from a centralized location. Administrators benefit from straightforward reporting tools that offer valuable insights into agent performance, aiding in effective decision-making. Moreover, SharePoint automates notifications to relevant users throughout the stages of ticket creation, resolution, and response management, fostering synchronization and collaboration across different teams for heightened productivity. By streamlining these processes, organizations can ensure that employees receive timely support, ultimately leading to improved morale and operational efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Power BI
Microsoft Project
Nintex Process Platform
TimeControl
Wufoo

Integrations

Microsoft Power BI
Microsoft Project
Nintex Process Platform
TimeControl
Wufoo

Pricing Details

from $6 per user per month
Free Trial
Free Version

Pricing Details

$1,499 per year
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BrightWork

Founded

1995

Country

United States

Website

www.brightwork.com

Vendor Details

Company Name

Ignatiuz Software

Founded

2014

Country

United States

Website

www.ignatiuz.com/products/help-desk-app/

Product Features

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Alternatives

Alternatives

SP IT Helpdesk Reviews

SP IT Helpdesk

SP Marketplace
ProjectReady Central Reviews

ProjectReady Central

ProjectReady