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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

- Intuitive and all-encompassing dashboards that display essential metrics from social media platforms. - Detailed audience insights, including demographics such as age, gender, geographic location, sources of engagement, and growth trends. - In-depth analysis of hashtag effectiveness and performance. - Examination of content characteristics, focusing on various text styles and emotional impact. - Insights regarding optimal posting times, days, and preferred content formats for maximum engagement. - Comparative analysis reports along with benchmarking against industry standards. - A text analysis component that evaluates tone, emotional depth, complexity, and predicts performance scores for your written content. - An AI-driven content planning tool that tailors strategies based on past performance and audience preferences. - Recommendations for relevant hashtags to enhance visibility. - A straightforward, unlimited post scheduling tool equipped with labels for better content management. - Real-time social listening capabilities to track mentions and tags across platforms. - Detection of sentiment, categorizing it as positive, negative, or neutral, along with identifying over thirty distinct emotions. - Intensity detection features that assist in prioritizing responses based on potential reputational risks. - Insights into mention trends, including coverage, dynamics, and prevalent topics. - Timely alerts to keep you informed of significant changes and interactions within your social media landscape. - This comprehensive toolset ensures a thorough understanding of your social media health and effectiveness.

Description

Customers expect a response when they engage with your brand via social media channels. But not just any reply. It must be a timely response that solves the issue in-channel, and leaves the customer satisfied. Verint Social allows your brand to deliver social service across all major platforms - with personalized conversations, smart automation, and actionable insights. Our intelligent, rules based routing system and prioritization engines ensure that relevant conversations are distributed based on identity, full conversational context, and a fully customized workflow in order to maintain your service standards. Verint Social is the only solution that can seamlessly integrate bot-based automation and agent-assisted services in a single conversation. This is facilitated by smooth bidirectional handoffs, which boost agency efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

Facebook
Instagram
LinkedIn
X (Twitter)

Integrations

Facebook
Instagram
LinkedIn
X (Twitter)

Pricing Details

$15 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BrandVox

Founded

2022

Country

Ukraine

Website

www.brandvox.net

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

verint.com

Product Features

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

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