Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Bottomline's innovative cloud solution, Secure Payments, empowers financial institutions and corporations to mitigate risks, combat fraud, and comply with regulatory standards through a highly adaptable and scalable platform. This system seamlessly integrates with all existing banking infrastructures via secure APIs and connects with Bottomline’s Digital and Payments Banking platform.
Secure Payments oversees an immense volume of transactions globally, allowing you to monitor any outgoing payment made through various methods, including Card, Check, ACH, Wire, SWIFT, FileAct, SEPA, SIC4, Fedwire, and ISO standards such as ISO200022 and ISO8583. You can evaluate alerts and prioritize those that pose the greatest concern to your operations. By utilizing a sophisticated machine-learning algorithm, Bottomline categorizes alerts intelligently and refines them according to your previous resolutions, ensuring that you can concentrate on the areas where your organization faces the most significant risks. Ultimately, this targeted approach enhances your ability to secure financial transactions effectively.
Description
Customer service plays a crucial role in enhancing customer loyalty and retention, which directly influences a company’s financial performance. As customer expectations have dramatically evolved in recent years, they now expect a seamless interaction across various platforms, including social media, messaging apps, and live chat. Customers desire prompt and effective service, regardless of the channel they select, and they require consistent support, even when transitioning between different platforms. Sutherland Connect serves as a robust cloud-based omnichannel customer experience solution. This platform integrates advanced engagement technologies that we utilize to serve clients worldwide, all within a secure, multi-tenant environment. By leveraging this hybrid model, we can provide functionalities typically found only in on-premise solutions, delivered through a flexible 'as-a-service' framework that adapts to our clients' needs. This innovative approach ultimately enhances the overall customer experience and fosters long-term relationships.
API Access
Has API
No
API Access
Has API
No
Integrations
Bottomline Digital Banking
Yes
EcholoN
Yes
Kinective Bridge
Yes
SaaSOps Marketizer
No
Integrations
Bottomline Digital Banking
No
EcholoN
No
Kinective Bridge
No
SaaSOps Marketizer
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Bottomline Technologies
Country
United States
Website
www.bottomline.com/risk-solutions/secure-payments
Vendor Details
Company Name
Sutherland
Founded
1986
Country
United States
Website
www.sutherlandglobal.com/products-x-platforms/sutherland-connect
Product Features
Fraud Detection
Access Security Management
No
Check Fraud Monitoring
No
Custom Fraud Parameters
No
For Banking
No
For Crypto
No
For Insurance Industry
No
For eCommerce
No
Internal Fraud Monitoring
No
Investigator Notes
No
Pattern Recognition
No
Transaction Approval
No
Payment Processing
ACH Check Transactions
No
Bitcoin Compatible
Yes
Debit Card Support
No
Gift Card Management
No
Mobile Payments
Yes
Online Payments
No
POS Transactions
Yes
Receipt Printing
No
Recurring Billing
No
Signature Capture
No
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No