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Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Bottomline's innovative cloud solution, Secure Payments, empowers financial institutions and corporations to mitigate risks, combat fraud, and comply with regulatory standards through a highly adaptable and scalable platform. This system seamlessly integrates with all existing banking infrastructures via secure APIs and connects with Bottomline’s Digital and Payments Banking platform. Secure Payments oversees an immense volume of transactions globally, allowing you to monitor any outgoing payment made through various methods, including Card, Check, ACH, Wire, SWIFT, FileAct, SEPA, SIC4, Fedwire, and ISO standards such as ISO200022 and ISO8583. You can evaluate alerts and prioritize those that pose the greatest concern to your operations. By utilizing a sophisticated machine-learning algorithm, Bottomline categorizes alerts intelligently and refines them according to your previous resolutions, ensuring that you can concentrate on the areas where your organization faces the most significant risks. Ultimately, this targeted approach enhances your ability to secure financial transactions effectively.

Description

Customer service plays a crucial role in enhancing customer loyalty and retention, which directly influences a company’s financial performance. As customer expectations have dramatically evolved in recent years, they now expect a seamless interaction across various platforms, including social media, messaging apps, and live chat. Customers desire prompt and effective service, regardless of the channel they select, and they require consistent support, even when transitioning between different platforms. Sutherland Connect serves as a robust cloud-based omnichannel customer experience solution. This platform integrates advanced engagement technologies that we utilize to serve clients worldwide, all within a secure, multi-tenant environment. By leveraging this hybrid model, we can provide functionalities typically found only in on-premise solutions, delivered through a flexible 'as-a-service' framework that adapts to our clients' needs. This innovative approach ultimately enhances the overall customer experience and fosters long-term relationships.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Bottomline Digital Banking
EcholoN
Kinective Bridge
SaaSOps Marketizer

Integrations

Bottomline Digital Banking
EcholoN
Kinective Bridge
SaaSOps Marketizer

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Bottomline Technologies

Country

United States

Website

www.bottomline.com/risk-solutions/secure-payments

Vendor Details

Company Name

Sutherland

Founded

1986

Country

United States

Website

www.sutherlandglobal.com/products-x-platforms/sutherland-connect

Product Features

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

Payment Processing

ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Alternatives

Alternatives

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Bottomline PTX

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