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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Bottomline's innovative cloud solution, Secure Payments, empowers financial institutions and corporations to mitigate risks, combat fraud, and comply with regulatory standards through a highly adaptable and scalable platform. This system seamlessly integrates with all existing banking infrastructures via secure APIs and connects with Bottomline’s Digital and Payments Banking platform. Secure Payments oversees an immense volume of transactions globally, allowing you to monitor any outgoing payment made through various methods, including Card, Check, ACH, Wire, SWIFT, FileAct, SEPA, SIC4, Fedwire, and ISO standards such as ISO200022 and ISO8583. You can evaluate alerts and prioritize those that pose the greatest concern to your operations. By utilizing a sophisticated machine-learning algorithm, Bottomline categorizes alerts intelligently and refines them according to your previous resolutions, ensuring that you can concentrate on the areas where your organization faces the most significant risks. Ultimately, this targeted approach enhances your ability to secure financial transactions effectively.

Description

Customer service plays a crucial role in enhancing customer loyalty and retention, which directly influences a company’s financial performance. As customer expectations have dramatically evolved in recent years, they now expect a seamless interaction across various platforms, including social media, messaging apps, and live chat. Customers desire prompt and effective service, regardless of the channel they select, and they require consistent support, even when transitioning between different platforms. Sutherland Connect serves as a robust cloud-based omnichannel customer experience solution. This platform integrates advanced engagement technologies that we utilize to serve clients worldwide, all within a secure, multi-tenant environment. By leveraging this hybrid model, we can provide functionalities typically found only in on-premise solutions, delivered through a flexible 'as-a-service' framework that adapts to our clients' needs. This innovative approach ultimately enhances the overall customer experience and fosters long-term relationships.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Bottomline Digital Banking Yes 
EcholoN Yes 
Kinective Bridge Yes 
SaaSOps Marketizer No 

Integrations

Bottomline Digital Banking No 
EcholoN No 
Kinective Bridge No 
SaaSOps Marketizer Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Bottomline Technologies

Country

United States

Website

www.bottomline.com/risk-solutions/secure-payments

Vendor Details

Company Name

Sutherland

Founded

1986

Country

United States

Website

www.sutherlandglobal.com/products-x-platforms/sutherland-connect

Product Features

Fraud Detection

Access Security Management No 
Check Fraud Monitoring No 
Custom Fraud Parameters No 
For Banking No 
For Crypto No 
For Insurance Industry No 
For eCommerce No 
Internal Fraud Monitoring No 
Investigator Notes No 
Pattern Recognition No 
Transaction Approval No 

Payment Processing

ACH Check Transactions No 
Bitcoin Compatible Yes 
Debit Card Support No 
Gift Card Management No 
Mobile Payments Yes 
Online Payments No 
POS Transactions Yes 
Receipt Printing No 
Recurring Billing No 
Signature Capture No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Alternatives

Bottomline PTX Reviews

Bottomline PTX

Bottomline

Alternatives